At a Glance
- Tasks: Provide remote support for SAP HR/Payroll applications and troubleshoot complex issues.
- Company: Join Rimini Street, a leading global provider of enterprise software support.
- Benefits: Enjoy competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and community impact.
- Why this job: Make a real impact by helping clients optimise their HR/Payroll systems.
- Qualifications: 10+ years of SAP experience, especially in UK payroll and HR functionalities.
The predicted salary is between 60000 - 80000 £ per year.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000(R) Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Support Engineer, SAP - HR/Payroll. The role will report directly to the Regional Manager, SAP – EMEA. The Sr. Support Engineer, SAP - HR/Payroll will be based in the UK and may work from a remote office.
Position Summary
The role of the Sr. Support Engineer, SAP HR/Payroll is to provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team. The position has the responsibility for providing support to our global clients who use SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management, including researching and troubleshooting issues and providing advice and solutions. The role of the Senior SAP Engineer requires functional experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then configure, test, and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of UK payroll, legal reporting, and country specific infotypes is a must have for this role.
Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.
- Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Provide remote-based support for all aspects of the functional and technical features of SAP HR/Payroll including SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave. Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY. Provide support of country specific HR / Payroll configuration for other European or Middle East countries, as needed.
- Support client customisations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Help clients analyse and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Be a pro-active contributor to a support organisation.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
- Other job-related duties and responsibilities may be assigned from time to time.
Education
- Bachelor’s degree in computer science or related field or equivalent professional experience.
- Membership of CIPP or equivalent is also desirable.
Experience
- 10+ years relevant SAP experience is essential, particularly with all aspects of UK and Ireland SAP HR/Payroll, Personal Administration, Time Management, Organisation Management. Local government payroll experience is also required.
- Must have at least 5 years “hands on” implementation experience in the UK with at least two full life-cycle implementations.
- 5+ years direct support of application end-users in a Corporate environment.
- Extensive and in-depth knowledge of all aspects of SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave.
- Ability to support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY skills would also be highly desirable.
- Country specific HR / Payroll knowledge of other European or Middle East countries is desirable.
- Good working knowledge of ESS/MSS, HR Forms including payslips, and Travel Management is desirable.
- The ideal candidate will be fluent (speaking / reading / writing) in English. Proficiency in another European language is preferred but not required.
- A track record of successful roles in several SAP implementation or upgrade projects.
- Deep working knowledge and understanding of supporting business processes.
- Analytical, logical problem resolution skills.
- SAP certification(s) preferred.
- Knowledge of localizations: architecture, implementation and key functionality.
- Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application.
- Demonstrable history solving complex problems across multiple modules.
Skills
- Superb trouble-shooting skills and tenacity in problem solving.
- Ability to debug and triage support case issues within the HR ABAP code.
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
- Strong knowledge of key application functionality, tables and relationships.
- Deep knowledge of SAP customisation/extension methodologies.
- Excellent interpersonal, presentation and communication skills – verbal & written.
- Attention to detail and the ability to learn quickly.
- Extreme focus on Client satisfaction.
- Demonstrated ability to work independently and as part of a team.
- Ability to work calmly and professionally in high pressure situations.
- The ability to work remotely from a home based office in a virtual environment.
Location
Remote - UK
We are looking for talented, passionate people to help us build our future at Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company + We dream big and innovate boldly.
- Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol since October 2017.
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies.
- Over 2,000 team members in 23 countries.
- US and international recognition for industry leadership and philanthropic.
Sr. Support Engineer, SAP - HR/Payroll employer: Rimini Street, Inc
Rimini Street, Inc. is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment in the UK. Employees benefit from a strong focus on professional development, with ample opportunities for growth and advancement within the company. The inclusive work culture fosters teamwork and creativity, making it an ideal place for those looking to make a meaningful impact in the B2B software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Support Engineer, SAP - HR/Payroll
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Rimini Street, Inc.
✨Check Out Rimini Street, Inc Directly
Keep an eye on Rimini Street, Inc’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace Sr. Support Engineer, SAP - HR/Payroll
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the Sr. Support Engineer, SAP - HR/Payroll role at Rimini Street, Inc, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Rimini Street, Inc.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Rimini Street, Inc. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Rimini Street, Inc.
How to prepare for a job interview at Rimini Street, Inc
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Rimini Street, Inc. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
