Sr. Support Engineer, VMware in London

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000(R) Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The role of the Sr. Support Engineer, VMware is to provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team. The candidate must be able to work in UK business hours.

Essential Duties and Responsibilities

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues.
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting.
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Replicate reported issues as needed for troubleshooting.
• Provide new or modified configuration to resolve incidents.
• Advise end users on application functionality and capabilities.
• Recommend changes to client training based on incident volumes and trends.
• Create scripts to identify, analyze and correct data issues.
• Thoroughly document remediation, test results, and approvals.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

• 10+ years of VMware experience across the VMware technology footprint.
• Deep exposure to NSX-T and AVI Load Balancer within vSphere 7, 8 and VCF environments.
• Candidate will be able to:

• Design, manage and troubleshoot logical switching, routing and firewalling.
• Implement, maintain and troubleshoot security policies.
• Integrate NSX-T with Cisco Leaf/Spine networks, OSPF and BGP networking.
• Troubleshoot NSX-T issues to an advanced level.
• Identify performance bottlenecks and optimize NSX-T.
• Plan, implement and troubleshoot NSX-T upgrades.

• Integration with logging and monitoring tools such as Log Insight and vROPS.
• Experience of NSX-T within a containerized environment (Tanzu/TKG).
• Experience with NSX-T Federation.
• Experience with automated network deployment/configuration.
• Experience with NSX-V.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality.
• Excellent English communication skills – verbal & written are required.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home-based office in a virtual environment.

Desired Qualifications

• The best candidates will have knowledge of multiple VMware components across multiple releases including proficiency with VMware component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Education

• Bachelor’s Degree in computer science or related field or equivalent experience.
• Current or recent network related certifications (CCNP/VCP-DCV).

Language

• Fluent English.

Location

• Remote - UK.

We are looking for talented, passionate people to help us build our future at Rimini Street. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company - We dream big and innovate boldly.
• Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol since October 2017.
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies.
• Over 2,000 team members in 23 countries.
• US and international recognition for industry leadership and philanthropic efforts.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.