Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global teams to ensure operational excellence and a seamless client experience.
- Company: Join Rimes, a leader in enterprise data management for the investment community.
- Benefits: Enjoy perks like gym discounts, health plans, and flexible holiday options.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact by shaping client experiences and driving operational success.
- Qualifications: Senior leadership experience in data operations and exceptional communication skills required.
The predicted salary is between 72000 - 108000 £ per year.
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
The Opportunity
We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. This role is central to the daily functioning and continuous improvement of our Enterprise Data Management (EDM), Benchmarks & Indices (B&I), and Matrix products—each of which plays a vital role in delivering high-quality, timely, and accurate data to our clients.
The successful candidate will oversee the full lifecycle of Pipeline Operations, from feed onboarding and maintenance to exception handling and service performance monitoring. They will lead globally distributed teams focused on Level 1 and Level 2 support, ensuring that client queries are resolved efficiently and escalated appropriately. This role demands a hands-on understanding of data workflows, infrastructure dependencies, and client service dynamics, with a strong focus on operational reliability, SLA adherence, and proactive issue resolution.
In addition to operational oversight, this leader will be accountable for shaping the client experience strategy—ensuring that every touchpoint across EDM, B&I, and Matrix products reflects our commitment to excellence, responsiveness, and partnership. They will act as the final escalation point for complex service issues, collaborate closely with Sales and Account Management, and drive alignment across internal teams to support client retention and growth. This is a high-impact, senior leadership role requiring deep expertise in data operations, client service frameworks, and cross-functional team management within a fast-paced, data-driven environment.
Responsibilities
- Own the end-to-end quality and reliability of data pipelines, including feed maintenance, onboarding/offboarding, change management, and exception handling.
- Lead global teams responsible for Level 1 and Level 2 query resolution, ensuring timely escalation and resolution of complex issues.
- Oversee infrastructure support, system monitoring, and SLA adherence to ensure operational excellence.
- Drive continuous improvement in operational processes and automation to enhance scalability and efficiency.
Client Experience Strategy
- Define and execute a holistic client experience strategy that integrates service performance and service transition across all operational teams.
- Deliver a bespoke, informed client experience tailored to client needs and expectations.
- Act as the final escalation point for complex service-related issues across all accounts.
- Establish and maintain a client service framework with regular, meaningful touchpoints across the client lifecycle.
Cross-Functional Collaboration
- Partner with Sales, Account Management, and Product teams to align operational delivery with client expectations and business goals.
- Develop and maintain feedback mechanisms to capture, understand, and act on client insights.
- Support revenue growth initiatives by enabling seamless operational support for new and existing clients.
Leadership & Team Development
- Build, mentor, and lead a high-performing global team of client relationship and technical oversight specialists.
- Foster a culture of accountability, innovation, and excellence across all operational functions.
- Ensure appropriate management of operational issues with global clients, maintaining high standards of service delivery.
Requirements
- Proven senior leadership experience in data operations, client service, or related fields within financial technology or data management firms.
- Deep understanding of data pipeline architecture, operational workflows, and client service frameworks.
- Exceptional stakeholder management and communication skills, with a track record of influencing at the executive level.
- Experience managing global teams and driving transformation in complex, matrixed environments.
- Strong analytical mindset with a focus on metrics, performance tracking, and continuous improvement.
- Good working knowledge and application experience of all facets of AI.
What We Offer
- AXA Gym Membership Discount
- Healthshield Cashback plan
- Healthshield Perks platform (Breeze)
- MetLife Afterlife Support
- Metalife GP 24 hour virtual GP service
- Annual 'purchase holiday' scheme
- Chubbs Travel Insurance
- Group Income Protection scheme
- Death in Service Funds
- Referral bonus
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our Careers page to see our complete listings.
Head of Pipeline Operations & Client Experience employer: Rimes
Contact Detail:
Rimes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Pipeline Operations & Client Experience
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience in data operations and client service, as these are key for the role you're aiming for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your genuine interest in joining our team at Rimes, which is always a bonus!
We think you need these skills to ace Head of Pipeline Operations & Client Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data operations and client service. We want to see how your skills align with the role of Global Head of Pipeline Operations & Client Experience.
Showcase Your Leadership Skills: This role is all about leading teams and driving operational excellence. Use your application to demonstrate your leadership experience and how you've successfully managed global teams in the past.
Highlight Your Analytical Mindset: We love candidates who can think critically and focus on metrics. Be sure to include examples of how you've used data to drive improvements in your previous roles, especially in complex environments.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Rimes
✨Know Your Data Inside Out
As the Head of Pipeline Operations & Client Experience, you'll need to demonstrate a solid understanding of data workflows and pipeline architecture. Brush up on your knowledge of data management solutions and be ready to discuss how you can ensure operational excellence in this area.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've successfully led global teams and driven transformation in complex environments. Highlight your experience in mentoring and building high-performing teams to show that you can foster a culture of accountability and innovation.
✨Client Experience is Key
Be ready to talk about your approach to shaping client experience strategies. Think of specific instances where you've tailored services to meet client needs and expectations. This will demonstrate your commitment to delivering a bespoke client experience, which is crucial for this position.
✨Prepare for Cross-Functional Collaboration
Since this role involves partnering with various teams like Sales and Account Management, think about how you've successfully collaborated across functions in the past. Be prepared to discuss how you can align operational delivery with business goals and client expectations, showcasing your exceptional stakeholder management skills.