At a Glance
- Tasks: Lead global teams to ensure operational excellence and a seamless client experience.
- Company: Join Rimes, a leader in enterprise data management for the investment community.
- Benefits: Enjoy health benefits, travel insurance, and a supportive work environment.
- Other info: Diversity and inclusion are at the heart of our recruitment and development.
- Why this job: Shape client experiences and drive innovation in a fast-paced, data-driven setting.
- Qualifications: Proven leadership in data operations and exceptional communication skills required.
The predicted salary is between 72000 - 108000 £ per year.
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
The Opportunity
We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. This role is central to the daily functioning and continuous improvement of our Enterprise Data Management (EDM), Benchmarks & Indices (B&I), and Matrix products—each of which plays a vital role in delivering high-quality, timely, and accurate data to our clients.
The successful candidate will oversee the full lifecycle of Pipeline Operations, from feed onboarding and maintenance to exception handling and service performance monitoring. They will lead globally distributed teams focused on Level 1 and Level 2 support, ensuring that client queries are resolved efficiently and escalated appropriately. This role demands a hands‑on understanding of data workflows, infrastructure dependencies, and client service dynamics, with a strong focus on operational reliability, SLA adherence, and proactive issue resolution.
In addition to operational oversight, this leader will be accountable for shaping the client experience strategy—ensuring that every touchpoint across EDM, B&I, and Matrix products reflects our commitment to excellence, responsiveness, and partnership. They will act as the final escalation point for complex service issues, collaborate closely with Sales and Account Management, and drive alignment across internal teams to support client retention and growth. This is a high‑impact, senior leadership role requiring deep expertise in data operations, client service frameworks, and cross‑functional team management within a fast‑paced, data‑driven environment.
Responsibilities:
- Own the end‑to‑end quality and reliability of data pipelines, including feed maintenance, onboarding/offboarding, change management, and exception handling.
- Lead global teams responsible for Level 1 and Level 2 query resolution, ensuring timely escalation and resolution of complex issues.
- Oversee infrastructure support, system monitoring, and SLA adherence to ensure operational excellence.
- Drive continuous improvement in operational processes and automation to enhance scalability and efficiency.
Client Experience Strategy
- Define and execute a holistic client experience strategy that integrates service performance and service transition across all operational teams.
- Deliver a bespoke, informed client experience tailored to client needs and expectations.
- Act as the final escalation point for complex service‑related issues across all accounts.
- Establish and maintain a client service framework with regular, meaningful touchpoints across the client lifecycle.
Cross‑Functional Collaboration
- Partner with Sales, Account Management, and Product teams to align operational delivery with client expectations and business goals.
- Develop and maintain feedback mechanisms to capture, understand, and act on client insights.
- Support revenue growth initiatives by enabling seamless operational support for new and existing clients.
Leadership & Team Development
- Build, mentor, and lead a high‑performing global team of client relationship and technical oversight specialists.
- Foster a culture of accountability, innovation, and excellence across all operational functions.
- Ensure appropriate management of operational issues with global clients, maintaining high standards of service delivery.
Requirements:
- Proven senior leadership experience in data operations, client service, or related fields within financial technology or data management firms.
- Deep understanding of data pipeline architecture, operational workflows, and client service frameworks.
- Exceptional stakeholder management and communication skills, with a track record of influencing at the executive level.
- Experience managing global teams and driving transformation in complex, matrixed environments.
- Strong analytical mindset with a focus on metrics, performance tracking, and continuous improvement.
- Good working knowledge and application experience of all facets of AI.
What We Offer:
- Healthshield Cashback plan
- MetLife Afterlife Support
- Metalife GP 24 hour virtual GP service
- Chubbs Travel Insurance
- Death in Service Funds
- Referral bonus
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our Careers page to see our complete listings. Interested in building your career at Rimes Technologies? Get future opportunities sent straight to your email.
Head of Pipeline Operations & Client Experience employer: Rimes Technologies
Rimes is an exceptional employer that prioritises operational excellence and client satisfaction, making it a leader in enterprise data management solutions. Located in London, we foster a dynamic work culture that encourages innovation and collaboration, offering extensive growth opportunities for employees through mentorship and cross-functional partnerships. With a commitment to diversity and inclusion, Rimes provides a supportive environment where every team member can thrive while contributing to the success of our global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Pipeline Operations & Client Experience
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help us tailor our responses and show genuine interest, making us stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more we practice, the more confident we’ll feel when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Head of Pipeline Operations & Client Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data operations and client service. We want to see how your skills align with the role of Head of Pipeline Operations & Client Experience.
Showcase Your Leadership Skills:This role is all about leading teams and driving operational excellence. Share specific examples of how you've successfully managed global teams and improved processes in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our careers page. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Rimes!
How to prepare for a job interview at Rimes Technologies
✨Know Your Data Inside Out
As the Head of Pipeline Operations, you’ll need to demonstrate a solid understanding of data workflows and pipeline architecture. Brush up on your knowledge of data management solutions and be ready to discuss how you’ve handled complex data issues in the past.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've built and mentored high-performing teams. Be ready to discuss your approach to fostering a culture of accountability and innovation within your teams.
✨Client Experience is Key
Since this position focuses heavily on client experience, think about how you can articulate your strategies for enhancing client satisfaction. Prepare to share specific instances where you’ve successfully improved client interactions or resolved complex service issues.
✨Collaboration is Crucial
You’ll need to work closely with various teams, so be prepared to discuss your experience in cross-functional collaboration. Highlight any successful partnerships you've formed with sales, account management, or product teams to align operational delivery with client expectations.
