Build the future of last-mile delivery with RI Logistics.
Help us keep small businesses moving across the UK. From operations to customer success, we're growing a team that delivers excellence every day.
- Partner with national carriers while keeping a startup mindset.
- Shape a service trusted by 500+ small businesses across the UK.
- Work with supportive leaders who value ownership and growth.
Our Culture
We believe great logistics feels personal. The same goes for how we work together every day.
People First
We invest in training, mentorship, and wellbeing so every teammate can grow their career with us.
Deliver Impact
We are obsessed with reliability, speed, and service – because our customers trust us with their business.
Own the Outcome
We move fast, take ownership, and celebrate bold ideas that make deliveries smarter and simpler.
Benefits that back you
Our rewards package supports your life inside and outside of work.
Enhanced Annual Leave
25 days holiday plus bank holidays, with an extra day every year you stay with us (up to 30).
Private healthcare cash plan, employee assistance programme, and discounted gym memberships.
Learning Budget
£750 annual allowance for professional development, certifications, or industry events.
Flexible Working
Hybrid roles where possible, plus shift patterns designed around real-life responsibilities.
Retirement Planning
4% employer pension contribution with salary sacrifice options available.
Cycle-to-work scheme, discount platform, and monthly team socials across the Midlands.
Open Positions
Operations Coordinator
Featured
Oversee daily parcel movements, liaise with carrier partners, and ensure on-time performance across all delivery lanes.
Operations
Birmingham, UK
Key Responsibilities
- Monitor same-day and next-day delivery schedules
- Coordinate parcel intake and dispatch with Evri
- Own daily performance dashboards and SLA reporting
- Support the depot lead with process improvements
Champion our shippers by resolving delivery queries, managing escalations, and keeping customers informed at every step.
Customer Experience
Hybrid (Birmingham / Remote)
Full-time · Entry Level
Customer Support Specialist
Responsibility for multi-channel support and resolving customer queries.
Customer Experience
Birmingham, UK
Key Responsibilities
- Provide multi-channel support (phone, email, WhatsApp)
- Track parcels and update customers proactively
- Collaborate with carrier teams to resolve exceptions
- Document insights to improve our service playbooks
Lead our late shift fulfilment team, ensuring safe, accurate, and efficient handling of parcels and freight.
Operations
Birmingham, UK
Key Responsibilities
- Supervise a team of 12 parcel handlers
- Manage scanning, sortation, and load optimisation
- Maintain health & safety compliance across the site
- Report shift metrics and continuous improvement ideas
Grow RI Logistics by onboarding SMEs, e-commerce brands, and strategic partners across the UK.
Full-time · Mid-Senior Level
Key Responsibilities
- Own the full sales cycle from prospecting to close
- Build partnerships with marketplaces and agencies
- Collaborate with Ops to design bespoke solutions
- Report pipeline health and forecast revenue growth
Keep our same-day and next-day network running smoothly by collecting, scanning, and delivering parcels with care.
Operations
Birmingham, UK
Full-time · Entry Level
Key Responsibilities
- Complete scheduled parcel pick-ups and deliveries across the Midlands
- Scan, load, and unload freight to maintain real-time parcel visibility
- Carry out daily vehicle safety checks and report maintenance issues
Support depot leadership with workforce scheduling, compliance records, and customer documentation so the operation stays audit-ready.
Administration
Birmingham HQ
Key Responsibilities
- Own rota planning, timesheets, and payroll paperwork for depot teams
- Maintain carrier contracts, health & safety logs, and vehicle compliance files
- Prepare customer onboarding packs and update service level trackers
- Coordinate meetings, travel, and supplier orders for the leadership team
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Operations Coordinator - Hybrid Role, Delivering Impact in Birmingham employer: Rilogistics
At RI Logistics, we pride ourselves on being an exceptional employer that champions a people-first culture in the heart of Birmingham. With a strong focus on employee growth through training and mentorship, we offer a comprehensive benefits package including enhanced annual leave, private healthcare, and a generous learning budget to support your professional development. Join us in shaping the future of last-mile delivery while enjoying flexible working arrangements and a vibrant team atmosphere that celebrates innovation and ownership.
