At a Glance
- Tasks: Coordinate daily parcel movements and ensure timely deliveries while supporting small businesses.
- Company: Join RI Logistics, a dynamic startup focused on last-mile delivery across the UK.
- Benefits: Enjoy 25 days holiday, private healthcare, flexible working, and a £750 learning budget.
- Other info: Be part of a supportive team that values growth and celebrates bold ideas.
- Why this job: Make a real impact by helping small businesses thrive with reliable delivery services.
- Qualifications: No specific experience required; just a passion for logistics and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Build the future of last-mile delivery with RI Logistics. Help us keep small businesses moving across the UK. From operations to customer success, we're growing a team that delivers excellence every day. Partner with national carriers while keeping a startup mindset. Shape a service trusted by 500+ small businesses across the UK. Work with supportive leaders who value ownership and growth.
Our Culture
- People First: We invest in training, mentorship, and wellbeing so every teammate can grow their career with us.
- Deliver Impact: We are obsessed with reliability, speed, and service – because our customers trust us with their business.
- Own the Outcome: We move fast, take ownership, and celebrate bold ideas that make deliveries smarter and simpler.
Benefits that back you
- Enhanced Annual Leave: 25 days holiday plus bank holidays, with an extra day every year you stay with us (up to 30).
- Private healthcare cash plan, employee assistance programme, and discounted gym memberships.
- Learning Budget: £750 annual allowance for professional development, certifications, or industry events.
- Flexible Working: Hybrid roles where possible, plus shift patterns designed around real-life responsibilities.
- Retirement Planning: 4% employer pension contribution with salary sacrifice options available.
- Cycle-to-work scheme, discount platform, and monthly team socials across the Midlands.
Open Positions
Operations Coordinator
Oversee daily parcel movements, liaise with carrier partners, and ensure on-time performance across all delivery lanes.
Key Responsibilities
- Monitor same-day and next-day delivery schedules.
- Coordinate parcel intake and dispatch with Evri.
- Own daily performance dashboards and SLA reporting.
- Support the depot lead with process improvements.
- Champion our shippers by resolving delivery queries, managing escalations, and keeping customers informed at every step.
Customer Experience
Responsibility for multi-channel support and resolving customer queries.
Key Responsibilities
- Provide multi-channel support (phone, email, WhatsApp).
- Track parcels and update customers proactively.
- Collaborate with carrier teams to resolve exceptions.
- Document insights to improve our service playbooks.
Lead our late shift fulfilment team
Ensuring safe, accurate, and efficient handling of parcels and freight.
Key Responsibilities
- Supervise a team of 12 parcel handlers.
- Manage scanning, sortation, and load optimisation.
- Maintain health & safety compliance across the site.
- Report shift metrics and continuous improvement ideas.
Grow RI Logistics
By onboarding SMEs, e-commerce brands, and strategic partners across the UK.
Key Responsibilities
- Own the full sales cycle from prospecting to close.
- Build partnerships with marketplaces and agencies.
- Collaborate with Ops to design bespoke solutions.
- Report pipeline health and forecast revenue growth.
Keep our same-day and next-day network running smoothly
By collecting, scanning, and delivering parcels with care.
Key Responsibilities
- Complete scheduled parcel pick-ups and deliveries across the Midlands.
- Scan, load, and unload freight to maintain real-time parcel visibility.
- Carry out daily vehicle safety checks and report maintenance issues.
Support depot leadership
With workforce scheduling, compliance records, and customer documentation so the operation stays audit-ready.
Key Responsibilities
- Own rota planning, timesheets, and payroll paperwork for depot teams.
- Maintain carrier contracts, health & safety logs, and vehicle compliance files.
- Prepare customer onboarding packs and update service level trackers.
- Coordinate meetings, travel, and supplier orders for the leadership team.
Operations Coordinator - Hybrid Role, Delivering Impact in Birmingham employer: Rilogistics
At RI Logistics, we pride ourselves on being an exceptional employer that champions a people-first culture, fostering growth and development for all team members. With a strong focus on work-life balance, our hybrid roles in Birmingham offer flexible working arrangements, enhanced annual leave, and a generous learning budget to support your professional journey. Join us to make a meaningful impact in the logistics sector while enjoying a supportive environment that values innovation and ownership.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator - Hybrid Role, Delivering Impact in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rilogistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rilogistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rilogistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator - Hybrid Role, Delivering Impact in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rilogistics:This is your chance to really connect with the team at Rilogistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rilogistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rilogistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rilogistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rilogistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
