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- Tasks: Lead training programs for teams on satellite network processes and tools.
- Company: Global technology provider based in Greater London with a focus on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Shape the future of customer experience through impactful training and development.
- Qualifications: Strong background in customer service and experience in creating engaging training content.
- Other info: Join a dynamic team dedicated to enhancing customer satisfaction and technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
A global technology provider in Greater London seeks a Customer Experience and Technical Trainer. This role involves training internal and external teams on processes and tools supporting their satellite network.
Responsibilities include:
- Delivering and optimizing training programs
- Ensuring knowledge retention
- Improving customer experience through effective training delivery
Ideal candidates will have a strong background in customer service operations and experience in creating engaging training content.
Global CX & Technical Training Lead employer: RigNet
Contact Detail:
RigNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Technical Training Lead
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the role and company culture.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and training delivery. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Showcase your creativity! When discussing your training content creation experience, share examples of engaging materials you've developed. We want to see how you can make learning fun and effective!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global CX & Technical Training Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service operations and training. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about training and how you can enhance customer experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Training Experience: In your application, be specific about your experience in creating engaging training content. We’re looking for examples of how you’ve delivered training programs that made a real impact, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RigNet
✨Know Your Stuff
Make sure you’re well-versed in the company’s satellite network and the tools they use. Brush up on customer service operations and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you’re genuinely interested.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences. Bring examples of engaging training content you’ve created and be ready to explain how you ensured knowledge retention. This will demonstrate your ability to deliver effective training programmes.
✨Engage with Scenarios
Think of potential scenarios you might face in this role and how you would handle them. Be prepared to discuss how you would optimise training delivery to improve customer experience. This shows that you can think on your feet and are proactive in problem-solving.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training strategies and how they measure success. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you. Plus, it keeps the conversation flowing!
