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For Companies At a Glance
- Tasks: Lead global process architecture and drive transformation in a dynamic environment.
- Company: Join Viasat, a leader in global communication solutions with a mission to change the world.
- Benefits: Competitive salary, travel opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping enterprise processes and driving innovation on a global scale.
- Qualifications: Strong background in process transformation and experience leading global teams.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The GBS Process & Operating Model Lead sets the enterprise standard for end to end process architecture and the operating model on which Global Business Services (GBS) runs. The role owns enterprise process strategy, governance, and adoption at scale—with authority to establish decision rights, approve global standards, and hold functions accountable for performance against agreed outcomes. As a foundational GBS leader, you will chair enterprise process governance, sponsor the network of Global Process Owners (GPOs), and align senior interested parties across functions, regions, and service lines. You will reconcile competing priorities, translate strategy into an executable multi year roadmap, and ensure measurable improvement in cost, quality, cycle time, risk, and experience. You will lead the integration of automation, workflow digitization, and AI into global processes, establishing guardrails for responsible use and improving value realization. Success requires influential leadership, executive presence, and disciplined execution—earning authority through trust, credibility, and results while operating in complex, legacy environments.
The day-to-day
- Current State Assessment: Sponsor cross functional diagnostics across geographies; ensure robust baselines (flows, metrics, controls, pain points). Validate benchmark gaps and prioritize opportunities by value, risk, and feasibility.
- Define Roles & Responsibilities (GPOs): Stand up governance and codify GPO charters (scope, decision rights, critical metrics, cadences, escalation paths). Ensure regional/local process leads are aligned to global standards with defined flex allowances.
- Design & Standardize Future State: Orchestrate design sprints with SMEs to produce globally scalable process standards and controls. Approve designs that meet compliance, resilience, and digital first requirements.
- AI, Automation & Digital Enablement: Maintain an executive visible use case pipeline; approve business cases, and release funding by stage gates. Tie automations/AI to measurable outcomes; avoid tool proliferation and technical debt.
- Implementation & Adoption: Co lead the adoption strategy; ensure leadership sponsorship, training, and incentive alignment. Surface and resolve adoption risks early; manage cutovers and hypercare for stable landing.
- Continuous Monitoring: Run process performance reviews with GPOs; drive cross functional improvement initiatives. Refresh roadmaps and reprioritize quarterly based on value realization and risk insights.
- Global–Regional–Local Integration: Decide where variation is allowed, and document “guardrails & flex” to balance standardization and local needs. Promote knowledge sharing and standard process reuse to lift global maturity.
What you'll need
- Strong, demonstrable background in operating model/process transformation within complex, global enterprises.
- Good experience in leading & directing global teams.
- Proven record of end to end process ownership and governance at enterprise scale.
- Credible influencer of C suite and senior functional leaders; adept at resolving cross functional conflicts.
- Demonstrated value realization: delivered multi million dollar benefits and sustained performance improvements.
- Deep expertise in process governance, performance management, and continuous improvement.
- Comfortable navigating ambiguity; balances conceptual design with pragmatic execution.
What will help you on the job
- Advanced degree (MBA or master’s in business/operations/engineering) preferred.
- Certifications: Lean Six Sigma Black Belt, BPMN, Prosci/Change, PMP/Prince2 (nice to have), ITIL (service ops), or ISO 9001 exposure.
- Experience with ERP/enterprise platforms, workflow automation, analytics, and AI/ML enablement.
- Familiarity with control frameworks (e.g., SOX), privacy (GDPR), and AI governance.
Additional Details
Travel: ~20–30% globally (as needed for design, deployment, and governance).
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
Director, GBS Process & Operating Model employer: RigNet
Contact Detail:
RigNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, GBS Process & Operating Model
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viasat on LinkedIn. Ask them about their experiences and any tips they might have for landing the Director role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Viasat's mission and values. Think about how your experience in process transformation aligns with their goals. Be ready to share specific examples of how you've driven change in complex environments.
✨Tip Number 3
Showcase your leadership skills during the interview. Viasat is looking for someone who can influence C-suite executives and resolve conflicts. Prepare stories that highlight your ability to lead cross-functional teams and deliver measurable results.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role and summarising how you can contribute to Viasat’s mission can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Director, GBS Process & Operating Model
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission and values. Make it personal and relatable—tell us why you’re excited about the opportunity to join our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight the skills and experiences that are most relevant to the Director, GBS Process & Operating Model role. We love seeing candidates who understand what we do and how they can contribute.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your achievements and qualifications.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end, so we can focus on finding the right fit for our team.
How to prepare for a job interview at RigNet
✨Know Your Stuff
Make sure you have a solid understanding of Viasat's mission and the role of the Director, GBS Process & Operating Model. Familiarise yourself with their global challenges and how your experience in process transformation can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your influential leadership and ability to resolve conflicts among senior leaders. Highlight specific instances where you've successfully led cross-functional teams and achieved measurable improvements.
✨Be Ready for Technical Questions
Brush up on your knowledge of process governance, performance management, and continuous improvement methodologies. Be prepared to discuss your experience with AI, automation, and digital enablement, as these are key aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's future direction and how the GBS model will evolve. This not only demonstrates your engagement but also helps you assess if Viasat is the right fit for you.