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- Tasks: Support tenants and landlords in managing properties to end homelessness.
- Company: Join Right There, a charity dedicated to helping those in need.
- Benefits: Generous holiday allowance, life insurance, and ongoing professional development.
- Other info: Flexible part-time hours available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing or social care is a plus; driving license required.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for Tenant Liaison Workers to join our Short Term Housing programme in Glasgow. Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution. The Tenant Liaison Worker will ensure a high-quality, customer focused housing management service within their individual property portfolio, ensuring effective customer liaison and promotion of tenant participation. Part time hours will be considered, minimum 21 hours per week.
Main duties and responsibilities will include:
- Effective engagement with landlords and letting agents in the management of properties, ensuring they are fit for purpose and comply with legal, health and safety and corporate standards.
- Maintaining occupancy levels through efficient allocation and void management of properties.
- Liaison with external agencies such as Community Homeless Teams, Housing Benefit and Council Tax teams, landlords, support providers, health programmes, local authority and other agencies as required.
- Arranging and facilitating tenancy support with those we support to meet contractual requirements and individual need.
- Develop positive, respectful and compassionate relationships with the people we support, focusing on their strengths and aspirations as individuals.
- Have a high standard of professional integrity with colleagues and other professionals.
- Establish clear professional boundaries with the people we support.
- Assessing, and progressing all referrals made to the service in line with service specification.
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working. We would ideally like to hear from applicants who have experience of working in a housing/social care environment. Evidence of continued professional development or a housing/social care related qualification would also be beneficial. A full driving license and access to a car for work purposes is essential (employees must hold insurance that covers both domestic and business use).
What you can expect from us...
We value our staff as our greatest asset and will provide the following working conditions: The post holder will report to a Housing Team Lead and through them to the Housing Services Manager. Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break. Your usual place of work is Rosemount Business Park, Charles Street, Glasgow, G21 2QA. The role involves lone working and travelling in your own vehicle between properties and being out in the community. Lone working policy in place. Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro-rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro-rata per year in the second. This includes public holidays. You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria. Life Insurance from day one. Cycle to work scheme. Option to purchase and sell annual leave. Ongoing learning and development.
About Us
We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns. Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different – it doesn’t matter what the situation is – we’re not here to judge, only to help.
Tenant Liaison Worker - Short Term Housing employer: Rightthere
Contact Detail:
Rightthere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Worker - Short Term Housing
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Right There. Check out their values and mission. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Worker, you'll need to engage effectively with landlords and tenants. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your empathy! In your interviews, share stories that highlight your ability to build positive relationships with people. This is key in a role focused on supporting individuals facing tough situations, so let your compassion shine through.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your application. Plus, it’s super straightforward!
We think you need these skills to ace Tenant Liaison Worker - Short Term Housing
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in the lives of those facing homelessness.
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Worker role. Highlight any relevant experience in housing or social care, and don’t forget to mention your skills in customer engagement and relationship building.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our mission at Right There.
How to prepare for a job interview at Rightthere
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Worker and the Short Term Housing programme. Familiarise yourself with the key responsibilities, such as engaging with landlords and ensuring properties meet standards. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
If you've worked in housing or social care before, be ready to share specific examples of your experience. Talk about how you've built relationships with tenants or managed properties effectively. This will demonstrate your capability and fit for the role.
✨Emphasise Compassion and Integrity
The organisation values compassion and professional integrity. Prepare to discuss how you've handled sensitive situations with respect and empathy. Share stories that highlight your ability to support individuals while maintaining clear professional boundaries.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the organisation's mission and values. Ask about their approach to tenant participation or how they measure success in their housing programmes. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.