Housing Team Lead in Glasgow

We are recruiting for a Housing Team Lead to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants. We provide high standards of accommodation and, crucially, create a platform for some of society’s most under-represented people with the ultimate aim of making a genuine difference in their lives.

The Housing Team Lead will manage a team of Tenant Liaison Workers and manage a programme of best practice meeting expected standards and quality outcomes and implementing operational controls.

Main duties and responsibilities:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• Prepare for and support the implementation of programme growth.
• Lead your direct line reports to implement the annual business plan for the programme.
• Ensure all referrals to the service are assessed and progressed in line with service specification.
• Ensure occupancy levels are maintained through efficient allocation and void management of properties.
• Liaise with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Work closely with the Property team to assist in maintaining strong working relationships with Landlords and Agents.
• Ensure contractual obligations and the individual needs of the people we support are met by maintaining a system of regular tenancy sustainment support.
• Recruit, induct and onboard new members to your team as required and manage your people resources safely.
• Arrange and facilitate regular team meetings and support and supervision sessions with your team.
• Complete yearly appraisals and personal development plans with your team.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a skilled leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team. A full driving license and access to a car for work purposes is an essential requirement. Employees must hold insurance that covers domestic and business use.

What you can expect from us:

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is Rosemount Business Park, 141-145 Charles Street, Unit E3, Glasgow, G21 2QA.
• You are also required to work in the local community and you will be paid travel expenses from your usual place of work for appointments undertaken in the course of your duties.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays.
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria.
• Cycle to Work scheme.
• Option to purchase and sell annual leave.