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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring value realization and engagement with our innovative maritime solutions.
- Company: Join RightShip, the leading maritime due diligence organisation focused on safety and sustainability.
- Benefits: Competitive salary, Healthy Living Allowance, professional development, and an annual incentive scheme.
- Other info: Dynamic role with opportunities for career growth and collaboration across teams.
- Why this job: Make a real impact in maritime safety while working in a diverse and inclusive environment.
- Qualifications: 6-8 years in customer success or account management; strong relationship-building skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Company Overview
RightShip is the world’s biggest third‑party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win‑win outcomes for business and the environment.
What We Offer
We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow.
What Makes RightShip a Great Place to Work
RightShip is an equal‑opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company.
Job Overview
Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid‑market customers requiring high‑touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals.
Major Responsibilities
- Customer Onboarding and Implementation: Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals.
- Customer Engagement and Value Realization: Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams.
- Customer Retention & Account Health: Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts.
- Customer Support & Issue Management: Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards.
- Commercial Collaboration: Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning.
Qualifications, Skills & Attributes
- Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline.
- 6–8+ years’ experience in customer success, account management, customer experience or client relationships.
- Experience with SaaS platforms, digital products or maritime industry solutions is desirable.
- Strong ability to build customer relationships and understand operational needs.
- Ability to communicate product value and translate technical capabilities into practical outcomes.
- Excellent organizational skills and ability to manage multiple relationships simultaneously.
- Effective collaboration across cross‑functional teams.
Equal Opportunity Statement
RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Customer Success Manager (Enterprise) employer: RightShip
Contact Detail:
RightShip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Enterprise)
✨Tip Number 1
Get to know the company inside out! Research RightShip's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for making ships safer and more sustainable.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and account management. Think about how you can demonstrate your experience in building strong customer relationships and driving value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the RightShip team and contributing to their mission.
We think you need these skills to ace Customer Success Manager (Enterprise)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and how it aligns with RightShip's mission of safety and sustainability.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills can drive customer engagement and retention. Use specific examples from your past roles that show your ability to build strong relationships and deliver value.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer success and how you can contribute to RightShip’s goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at RightShip
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to drive value for customers and what metrics are important for retention. This will help you speak confidently about how you can contribute to RightShip's mission.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with clients. Think of specific instances where you’ve successfully engaged with stakeholders and resolved issues. This is crucial for a role that focuses on high-touch service.
✨Familiarise Yourself with RightShip’s Products
Take some time to research RightShip’s product suite and understand its features and benefits. Being able to discuss how these products can solve customer problems will demonstrate your genuine interest in the company and its offerings.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Practice articulating your thought process and how you would approach onboarding, engagement, and retention strategies for enterprise customers.