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- Tasks: Conduct user research to shape product strategy and enhance user experience.
- Company: Leading property platform transforming the moving process for millions.
- Benefits: Generous holiday, private medical insurance, hybrid working, and discounts on travel and more.
- Why this job: Make a real impact by representing user needs in product development.
- Qualifications: Strong communication skills and expertise in qualitative and quantitative research methods.
- Other info: Join a dynamic team with a focus on inclusive design and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
We’re seeking a User Researcher to join our multidisciplinary Experience Design (XD) team, including Product Design, User Research, Content Design, and Design Systems. This role focuses on our B2B and B2B2C ecosystem, building a deep understanding of our Partners (Estate Agents) within a complex marketplace. You’ll shape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are represented clearly in decision-making across the organisation.
The Role:
- Focus on B2B and B2B2C relationships, building deep understanding of our Partners.
- Develop insight into estate agents’ needs, behaviours, and commercial realities, alongside consumer impact.
- Contribute to shaping product strategy through strategic and tactical research.
- Embed insight into the product development process to drive evidence‑based decisions.
- Represent the voice of the Partner and end users across the product lifecycle.
- Report to and work closely with the Lead Product Designer.
What you’ll be doing:
- Partner with the Lead Product Designer and Head of Product to lead research projects that help shape product direction for the short and long-term.
- Collaborate with Lead Product Designer, Head of Product, and Senior Product Manager to inform roadmaps.
- Align research efforts with strategic business objectives and key results, and uncover insights for continuous improvement across the user experience.
- Plan and conduct qualitative and quantitative research.
- Lead generative discovery research and evaluative research for optimisation.
- Develop and evolve research systems including UX metrics, segmentations, templates, and accessibility standards.
- Strengthen recruitment processes and panel management for diverse participation.
- Maintain and evolve the research & insights repository.
- Triangulate insights with Data & Analytics, Market Research, Customer Experience, and Sales.
- Deliver compelling and accessible storytelling of research insights.
- Mentor Product Designers and cross‑functional partners in user research.
- Champion inclusive and accessible design practices.
- Collaborate with Users Researchers to elevate research standards across the team.
What you’ll bring to the role:
- Strong communication and storytelling skills, tailored to influence various audiences.
- Expertise in qualitative and quantitative research methods, with strong analysis and synthesis skills.
- Strategic thinking, able to balance user insights with business needs.
- Empathy‑driven relationship building with users, stakeholders, and cross‑functional teams.
- Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in research.
- Experience in scaling user research operations, frameworks and improving ways of working.
- Strong advocacy for inclusive design and accessibility in research.
- Passion for advancing user research as a practice and staying updated on industry trends.
- Adaptability and flexibility in shifting priorities based on evolving needs.
What we offer:
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
User Researcher London, UK employer: Rightmove
Contact Detail:
Rightmove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher London, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your user research projects. When you apply through our website, make sure to link to these so hiring managers can see your expertise in action.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research. Think about how you can demonstrate your strategic thinking and empathy-driven approach. We want to see how you can represent both partners and consumers!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace User Researcher London, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with B2B and B2B2C relationships, and showcase how your skills align with our mission to simplify moving for everyone.
Showcase Your Research Skills: We want to see your expertise in qualitative and quantitative research methods. Include specific examples of past projects where you’ve successfully influenced product strategy through user insights.
Be Authentic: Let your personality shine through in your application. We value empathy-driven relationship building, so share your passion for user research and how you advocate for inclusive design practices.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Rightmove
✨Know Your Users
Before the interview, dive deep into understanding the needs and behaviours of estate agents and consumers. Familiarise yourself with current trends in the property market and think about how these insights can shape product strategy.
✨Showcase Your Research Skills
Be ready to discuss your experience with both qualitative and quantitative research methods. Prepare examples of how you've used these methods to influence product decisions and improve user experiences in previous roles.
✨Communicate Effectively
Practice your storytelling skills! You’ll need to convey complex insights in a clear and compelling way. Think about how you can tailor your communication style to resonate with different audiences, from designers to stakeholders.
✨Emphasise Collaboration
Highlight your ability to work within multidisciplinary teams. Be prepared to share examples of how you've collaborated with product designers and managers to align research efforts with business objectives and drive evidence-based decisions.