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- Tasks: Manage high-volume accounts, build relationships, and drive customer satisfaction through calls and video meetings.
- Company: Rightmove is the UK's leading property platform, making moving easier for everyone.
- Benefits: Enjoy remote work, competitive pay, 27 days holiday, and perks like private medical insurance and discounts.
- Why this job: Join a supportive team that values diversity and offers growth opportunities in a fun environment.
- Qualifications: B2B sales experience is essential; be organised, data-savvy, and ready to tackle challenges.
- Other info: Rightmove promotes an inclusive culture and has a strong commitment to employee development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Telephone Account Manager role at Rightmove
Join to apply for the Telephone Account Manager role at Rightmove
Telephone Account Manager – Remote, UK
Location: Home-based
Experience: B2B sales expertise is a must
Reporting to: Sales Manager
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Telephone Account Manager to join our team. You will be based remote, with some ad hoc travel to our Milton Keynes and/or London offices for trainings and meetings.
Joining us as a Telephone Account Manager (TAM) at Rightmove, you\’ll manage a designated high volume account base day to day and achieve activity, growth and customer satisfaction targets. You will achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximise the retention of existing accounts and spend. Prospecting for new business, appointing meetings as well as winning new customers.
What you’ll do:
- Be the voice of Rightmove: Engage with a high-volume portfolio of existing commercial clients (approx. 150+), building strong relationships over the phone and through video calls.
- Embed value: Use your expertise to interpret performance data to deliver value for our partners.
- Support and educate: Identify training opportunities and deliver impactful sessions to help our partners thrive.
- Drive success: Hit weekly KPIs, boost retention, and make a difference with every call.
- Share the wins: Collaborate with internal teams and share insights that shape our product offerings.
- Own your impact: Keep CRM records sharp, spot new prospects, and share the Rightmove magic.
You\’re a:
- Sales dynamo: You’ve smashed targets in a B2B environment before and you’re ready to do it again.
- Partner champion: You thrive on delivering amazing service and managing expectations.
- Tenacious & resilient: Challenges? Bring them on – you turn them into opportunities.
- Organised & accountable: You keep the details tight and never miss a beat.
- Data confident: You know your way around numbers and can tell stories with data.
- Adaptable & driven: No two days are the same, and you love it that way.
- Team player: You’re all about collaboration, learning, and sharing success.
What’s in it for you?
People are the foundation of Rightmove – we’ll help you build a career on it.
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team – internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
_______
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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Telephone Account Manager - Estate Agency employer: Rightmove
Contact Detail:
Rightmove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Account Manager - Estate Agency
✨Tip Number 1
Familiarise yourself with Rightmove's platform and services. Understanding their offerings will help you engage effectively with potential clients and demonstrate your value as a Telephone Account Manager.
✨Tip Number 2
Brush up on your B2B sales techniques, especially in a remote setting. Practice your phone and video call skills to ensure you can build rapport and trust with clients quickly.
✨Tip Number 3
Prepare to discuss how you've successfully managed high-volume accounts in the past. Be ready to share specific examples of how you've driven customer satisfaction and retention.
✨Tip Number 4
Network with current or former employees of Rightmove if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Telephone Account Manager - Estate Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B sales experience and any relevant achievements. Use specific metrics to demonstrate how you've smashed targets in previous roles, as this will resonate with Rightmove's expectations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with their values, such as delivering amazing service and being data confident. Show them why you're the perfect fit!
Showcase Your Communication Skills: Since the role involves engaging with clients over the phone and video calls, highlight your communication skills. Provide examples of how you've built strong relationships and delivered impactful training sessions in the past.
Research Rightmove: Familiarise yourself with Rightmove's mission and values. Understanding their vision to make moving simpler will help you tailor your application and demonstrate your enthusiasm for contributing to their goals.
How to prepare for a job interview at Rightmove
✨Know Your Numbers
As a Telephone Account Manager, you'll need to be data confident. Brush up on your understanding of performance metrics and sales figures relevant to the estate agency sector. Be prepared to discuss how you've used data to drive sales in previous roles.
✨Demonstrate Your Sales Skills
Highlight your B2B sales expertise during the interview. Share specific examples of how you've smashed targets in the past and what strategies you employed to achieve success. This will show that you're not just a good fit but a high performer.
✨Showcase Your Relationship-Building Abilities
Since the role involves managing a high-volume portfolio of clients, emphasise your ability to build strong relationships over the phone and through video calls. Prepare anecdotes that illustrate how you've successfully engaged with clients and enhanced their experience.
✨Emphasise Adaptability and Resilience
The job requires a tenacious and resilient attitude. Be ready to discuss challenges you've faced in previous roles and how you turned them into opportunities. This will demonstrate your ability to thrive in a dynamic environment.
