At a Glance
- Tasks: Manage customer relationships and drive product adoption for a leading property platform.
- Company: Join Rightmove, the UK's largest property marketplace with a supportive culture.
- Benefits: Enjoy a competitive salary, health benefits, and generous holiday allowance.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers navigate their property journey.
- Qualifications: Strong communication skills and experience in customer relationship management.
The predicted salary is between 40500 - 49500 £ per year.
Our vision is to give everyone the belief they can make their move.
We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go‑to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Package - £34,000 basic salary + £7,500 OTE
As a Partnership Development Manager within RLTS, you will own the end-to-end customer lifecycle - from onboarding through to long-term account management, retention, and revenue growth.
This role represents a step change from traditional account management, with clear commercial accountability for a defined customer portfolio.
You will act as a subject matter expert across the Lead to Keys product suite and rent protect insurance products, using deep product knowledge to drive adoption, inform customer strategy, and unlock commercial growth.
By combining onboarding expertise, relationship management, and commercial ownership, you will play a critical role in delivering partner development, improving retention, and driving revenue growth across the business.
- What you’ll be doing
- Onboarding & Adoption
- Own the onboarding journey for new customers, ensuring a smooth and successful go-live experience.
- Strategically engage Rightmove core customers who currently utilise a single Lead to Keys product, driving onboarding and adoption while creating opportunities to expand usage across the wider product suite through a structured referral approach.
- Drive early value realisation to support long‑term retention and engagement. Key focus on delivering a high‑quality on‑boarding and training experience via virtual platforms.
- Collaborate with relevant departments and individuals to prioritise tasks based on data led decisions
- Demonstrate deep knowledge and expertise in Lead to Keys products and rent protection insurance products, guiding customers on best practice usage, advanced functionality, and how to maximise value from the platform as well as basic troubleshooting.
- Build and maintain strong relationships with a defined portfolio of customers both at decision maker and ground level.
Acting as a trusted advisor, providing ongoing support, guidance, and best practice.
- Proactively identify opportunities to expand product usage within existing accounts, including cross selling and upselling.
- Develop partner specific growth plans where possible to facilitate regular engagement and account development.
- Confidently position and introduce additional RLTS products during onboarding and throughout the customer lifecycle, escalating and supporting upsell opportunities as customer needs evolve.
- Work closely with Sales and internal stakeholders to qualify, progress, and support cross ‑ sell and upsell opportunities, contributing directly to revenue growth.
- Retention & Customer Success
- Take a proactive approach to improving customer retention and handling objections.
- Monitor customer health using data and insights to identify risks and opportunities.
- Manage, own and resolve customer issues and complaints effectively. Acting as the main point of contact for customer queries, liaising with internal teams where required.
- Analyse customer feedback and trends to identify areas for product and process improvement.
- Provide regular feedback to product and wider business teams.
- Suggest solutions to recurring issues and contribute to process and policy development.
Who you are
- Proven ability to manage customer relationships in a virtual and hybrid environment.
- Proven experience as product expert with strong communication and presentation skills, with experience delivering training or demonstrations.
- Commercially minded, with the ability to identify growth opportunities.
- Highly organised, able to manage a portfolio of accounts and competing priorities. - a focused self‑starter who is able to define and curate own workload with a view to achieving objectives.
- A proactive problem‑solver who can think on their feet.
- A collaborative team player who builds strong internal relationships.
- Able to satisfy all necessary FCA checks for the role.
- Salary range
- About Rightmove
Our vision is to give everyone the belief that they can make their move.
We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go‑to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!
We’ve done this by placing the Rightmove Hows at the heart of everything we do.
These are the essential values that reflect our culture, and include
Wecreatevalue… by delivering results and building trust with partners and consumers.
Wethinkbigger… by acting with curiosity and setting bold aspirations.
Wecaredeeply… by being real, having fun, and valuing diversity.
Wemovetogether… by being one team - internally collaborative, externally competitive.
Wemakea difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events.
- And with
- 88% of Rightmovers saying we’re a great place to work
, we’re clearly doing something right!
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office.
For our roles, such as Field or Home‑based positions, different working arrangements apply - full details will be shared during the recruitment process.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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Partnership Development Manager New Newcastle, UK employer: Rightmove
Rightmove is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while fostering personal and professional growth. With a competitive benefits package including private medical insurance, generous holiday allowances, and opportunities for ongoing training, employees are empowered to thrive in their careers. Located in London, the hybrid working model allows for flexibility, making it an ideal environment for those looking to make a meaningful impact in the Proptech market.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Development Manager New Newcastle, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rightmove. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rightmove before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnership Development Manager New Newcastle, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rightmove:Your cover letter is your chance to shine! Tell us why you want to work at Rightmove specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rightmove!
How to prepare for a job interview at Rightmove
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
