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- Tasks: Onboard new partners, train agents, and ensure smooth transitions for our Lead to Keys product.
- Company: Rightmove is the UK's leading property platform, simplifying the moving process for millions.
- Benefits: Enjoy competitive pay, 27 days holiday, private medical insurance, and discounts on travel and more.
- Why this job: Join a supportive team focused on personal growth and delivering exceptional customer experiences.
- Qualifications: Confident relationship builder with analytical skills and a passion for problem-solving.
- Other info: This is an entry-level, full-time role based in Newcastle Upon Tyne.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Rightmove is seeking an Onboarding Specialist to join the RLTS (Rightmove Landlord and Tenant Services) Sales team. You will onboard new and existing Rightmove partners who have purchased the Lead to Keys product to ensure a smooth transition and product retention. You will train agents, ensure they use all features, and deliver excellent service. Location: Newcastle Upon Tyne, England, United Kingdom.
What you’ll be doing
- Collaborate with the Sales team and Account Managers to drive retention and growth for all Lead to Keys partners.
- Present training to large groups online via Teams/Zoom as needed.
- Own a designated book of customers for the full on-boarding lifecycle.
- Position Rent Guarantee products to new Lead to Keys users within the first 4 months of go-live and refer opportunities to the relevant stakeholders.
- Identify areas for product improvement and provide regular feedback to the product team.
- Analyse data to support retention and growth plans for individual partners.
- Maintain a CRM database of customers.
- Attend departmental and full sales team meetings.
Who you are
- Confident at building strong relationships and simplifying SaaS products for all users.
- Analytical and detail-focused, with the ability to turn insights into results.
- Quick-thinking problem solver who adapts easily to challenges.
- Collaborative team player who shares feedback and celebrates success.
- Proactive about personal growth and ongoing development.
- Energetic, enthusiastic, and focused on delivering great customer experiences.
What’s in it for you?
People are the foundation of Rightmove—we’ll help you build a career on it.
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two paid volunteering days a year, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse or specified person.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on travel, electronics, fashion, gym memberships, cinema discounts, and moves.
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler by providing the best place to turn to for access to tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and the go-to destination for millions planning their next move.
We foster a friendly, supportive environment with values at the heart of our work: we create value, think bigger, care deeply, move together, and make a difference.
Equal Opportunity
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We believe a diverse and inclusive workforce leads to better innovation, productivity, and success.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Human Resources
Industries
- Technology, Information and Internet
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Onboarding Specialist employer: Rightmove
Contact Detail:
Rightmove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the Lead to Keys product and its features. Understanding the ins and outs of the product will not only help you during the onboarding process but also demonstrate your commitment and expertise when interacting with potential partners.
✨Tip Number 2
Practice your presentation skills, especially for online platforms like Teams or Zoom. Being able to confidently present training sessions to large groups is crucial for this role, so consider rehearsing with friends or using online tools to refine your delivery.
✨Tip Number 3
Network with current employees at Rightmove, particularly those in the Sales team or similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've used data to drive results in previous roles. This will align well with the responsibilities of analysing data for retention and growth plans, making you a more attractive candidate.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to onboarding, customer service, and SaaS products. Use keywords from the job description to demonstrate your fit for the Onboarding Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains how your skills align with the responsibilities outlined by Rightmove. Mention specific experiences where you've successfully trained or onboarded clients.
Showcase Analytical Skills: In your application, provide examples of how you've used data analysis to drive retention or growth in previous roles. This will resonate well with the analytical focus of the Onboarding Specialist position.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with sales teams and account managers. Share instances where you contributed to team success or improved processes through teamwork, as this is crucial for the role.
How to prepare for a job interview at Rightmove
✨Understand the Product
Before your interview, make sure you have a solid understanding of the Lead to Keys product. Familiarise yourself with its features and benefits, as well as how it fits into the onboarding process. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Training Skills
As an Onboarding Specialist, you'll be presenting training sessions online. Prepare to discuss your experience with training or teaching others, and consider sharing examples of how you've successfully engaged large groups in the past.
✨Highlight Your Analytical Abilities
The role requires analysing data to support retention and growth plans. Be ready to talk about your analytical skills and provide examples of how you've used data to drive results in previous roles or projects.
✨Demonstrate Your Problem-Solving Skills
Rightmove values quick-thinking problem solvers. Prepare to discuss specific challenges you've faced in previous positions and how you approached solving them. This will show your adaptability and resourcefulness.
