Security & Compliance Specialist - Customer Experience Milton Keynes, UK

Security & Compliance Specialist - Customer Experience

Milton Keynes, UK

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go‑to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Security & Compliance Specialist

Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues & Weds) Team: Customer Experience - Security & Compliance Reports to: Security & Compliance Team Leader

As a key member of Rightmove’s Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities thatimpactRightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests,Rightto be Forgotten requests, and Unsubscribe requests.

You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove’s terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove’s reputation as a trusted resource forhome moversand estate agents.

Whatyou’llbe doing

• Monitoring the Fraud Report toidentifypotentialfraudulent activity;
• Monitoring our Fraud and DPO inboxes;
• Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site;
• Investigating reports of fraud from our partners, consumers and otherRightmovers;
• Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (whereappropriate);
• Investigating,recordingand reporting Data Breaches within deadlines set by the ICO;
• Completing data requests from consumers,partnersandRightmoversto ensure weremainGDPR compliant;
• You’llbe the first point of call for sometimes difficult conversations which could beas a result ofus removing a compromised branch or locking user accounts;
• Suggesting areas for improvement. Working alongside the Security and Compliance Team Leader,you’llsuggest ways to improve existing processes striving for the best service for our partners,consumersandRightmoversalike;
• Sharing responsibility ofmonitoringour DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively.

Who you are

• Accurate and methodical withhigh standards, an excellent eyefor the detail.
• Is a clear and effective communicator in both written and verbalform, who is confident in speaking to different people internallyand within our partners business.
• Strong time management and ability to prioritise and manageyour day self-sufficiently, often spinning multiple plates.
• Comfortable working under pressure in a calm manner
• Is empathetic and caring to customer needs and expectations, believes ‘good enough is never good enough’ and understands how you contribute to Rightmove
• Is an excellent team player, loyal,reliableand punctual.
• Adaptable when needed andappropriate. Candemonstratea growth mindset.

Whatyou’llbring to the role

• The ability to remain calm in pressurised situations
• Analytical skills
• The ability to be decisive
• Confidence to askdifficult questions
• Sound judgement calls
• A good understanding of GDPR regulations and why they are in place
• Experience of using Microsoft office, particularly Outlook,Exceland Word

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go‑to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Wecreatevalue…by delivering results and building trust with partners and consumers.
• Wethinkbigger…by acting with curiosity and setting bold aspirations.
• Wecaredeeply…by being real, having fun, and valuing diversity.
• Wemovetogether…by being one team - internally collaborative, externally competitive.
• Wemakea difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!If all this has caught your eye, you may well be a Rightmover in the making...People are the foundation of Rightmove - We’ll help you build a career on it.

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over andthat you’ve read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process.