At a Glance
- Tasks: Manage data feed projects, ensuring accuracy and timely delivery for estate agents and developers.
- Company: Join Rightmove, the UK's largest property platform with a supportive and inclusive culture.
- Benefits: Enjoy competitive pay, health plans, 27 days holiday, and hybrid working options.
- Other info: Great career growth opportunities in a dynamic, fast-paced environment.
- Why this job: Be part of a team that makes moving simpler and helps customers succeed.
- Qualifications: Problem-solving skills and a passion for data; experience with technical systems is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Our vision is to give everyone the belief they can make their move.
We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Customer Technical Care - 6 month FTC
Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds) Team: Customer Experience
Reports to: Customer Experience Team Leader
About the Role
As a Data Feed Project Specialist, you will be part of a team responsible for ensuring the quality, accuracy and timely delivery of property data into Rightmove.
Our customers are at the heart of everything we do, and the quality of the data they provide directly impacts their success on our platform.
You will play a key role in delivering data feed onboarding, migration and implementation projects across Rightmove's customer base.
Working with estate agents, developers, software providers and internal teams, you will manage the setup, testing, validation and launch of property data feeds, ensuring accurate and timely delivery.
You'll investigate technical issues, coordinate stakeholders and drive successful project outcomes, helping customers maximise the value of their integration with Rightmove.
This 6-month fixed-term role is ideal for someone with experience in technical implementations, data analysis, integrations or project delivery who enjoys problem-solving and working in a fast-paced environment
- What you’ll be doing
- Delivering data feed onboarding, migration and implementation projects for estate agents, developers and software partners.
- Managing the end-to-end setup, testing, validation and launch of property data feeds into Rightmove.
- Working closely with customers, software providers and internal technical teams to ensure successful and timely project delivery.
- Investigating and resolving data feed, integration and data quality issues that could impact project delivery.
- Validating feed configurations and property data to ensure accuracy, completeness and compliance with required standards.
- Managing project milestones, tracking progress and providing regular updates to stakeholders throughout the implementation lifecycle.
- Acting as the primary point of contact for project-related queries, ensuring customers and partners remain informed and engaged.
- Collaborating with Product, Technology and Customer teams to remove delivery blockers and drive successful project outcomes.
- Maintaining accurate project documentation, implementation records and testing results.
- Identifying opportunities to streamline onboarding processes, improve data quality and increase implementation efficiency.
Who you are
- Great problem solver! You need to be curious about what is happening when things go wrong and seek to get to the bottom of it.
- Excellent questioning and listening techniques. You'll work with customers, software providers and internal stakeholders from a wide range of backgrounds.
- Comfortable working with data and technical systems, with a strong analytical mindset.
- Able to communicate effectively via different methods and to different audiences.
- Growth mindset. Things change quickly and often, and you need to be able to respond appropriately.
- Can take ownership of a situation and see it through to the end to get the best possible outcome.
- Comfortable seeking information from other Rightmove teams and external partners to find the best solution.
- Has strong attention to detail and a passion for accuracy.
- Thrives in a fast-paced environment and can effectively prioritise multiple investigations and tasks.
- Has strong task and workload management skills.
- Who is self-aware, can identify own strengths and areas for improvement and isn't afraid to ask for support when needed.
- Can receive and provide constructive feedback and has a desire to be coached for optimum performance.
- Can work closely with stakeholders to help drive strong relationships and communication.
- Experience working with technical systems, integrations, feeds, APIs, databases or structured data would be advantageous but is not essential.
- About Rightmove
Our vision is to give everyone the belief that they can make their move.
We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!
We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
We create value… by delivering results and building trust with partners and consumers.
We think bigger… by acting with curiosity and setting bold aspirations.
We care deeply… by being real, having fun, and valuing diversity.
We move together… by being one team - internally collaborative, externally competitive.
We make a difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events.
And with
88% of Rightmovers saying we’re a great place to work , we’re clearly doing something right!
If all this has caught your eye, you may well be a Rightmover in the making...
People are the foundation of Rightmove - We’ll help you build a career on it.
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office.
For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our , which explains how we handle and protect your personal information during the recruitment process.
Customer Technical Care - Customer Experience in Milton Keynes employer: Rightmove
Rightmove is an exceptional employer that fosters a collaborative and innovative work culture, where Java Engineers can thrive while developing high-quality software for leading mobile applications. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work alongside talented professionals in a dynamic environment. Located in a vibrant area, Rightmove offers unique advantages such as flexible working arrangements and a focus on modern engineering practices, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Care - Customer Experience in Milton Keynes
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Rightmove.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Rightmove. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Technical Care - Customer Experience in Milton Keynes
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Rightmove.
How to prepare for a job interview at Rightmove
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Rightmove's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Rightmove offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
