At a Glance
- Tasks: Support partners with invoicing queries and enhance their experience through effective communication.
- Company: Join Rightmove, the UK's largest property platform with a friendly and supportive culture.
- Benefits: Enjoy competitive pay, health plans, 27 days holiday, and discounts on travel and more.
- Other info: Hybrid working model with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong numeracy skills, attention to detail, and a passion for customer service.
The predicted salary is between 22950 - 28050 £ per year.
Our vision is to give everyone the belief they can make their move.
We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.
- Customer Invoicing Support Executive
- Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds)
- Reporting to: Customer Experience Team Leader
As a Customer Invoicing Support Executive, you'll be part of a passionate team dedicated to delivering an outstanding experience for our partners.
You'll provide efficient, timely support while building strong relationships and demonstrating the value we place on every partner interaction.
Engaging with partners every day, you'll use your excellent communication and problem-solving skills to understand their needs, resolve queries, and collaborate with teams across Rightmove to ensure a seamless and positive customer experience.
- What you’ll be doing
- Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
- Contributing to team objectives, projects and wider Rightmove initiatives
- Identifying process improvements and constructively contributing ideas
- Engaging with new technology and ways of working that improve the partner experience
- Taking ownership of your development, with support from the leadership team
Who you are
- Passionate about doing the right thing, taking responsibility and exercising good judgement.
- Methodical and quality-focused, taking pride in delivering accurate work first time.
- Empathetic and customer-centric, always striving to exceed expectations.
- Driven by high standards , believing that "good enough is never good enough."
- Resilient and adaptable, comfortable managing increased workloads during peak periods.
- Self-motivated and able to work independently.
- Curious and eager to learn, embracing change and new responsibilities.
- Flexible and collaborative, willing to support wider teams when needed.
- Committed to understanding and contributing to the goals and success of the business.
- Is an excellent team player, loyal, reliable and punctual.
- What you’ll bring to the role
- A passion for delivering exceptional, customer-focused service.
- Strong knowledge of billing processes and the importance of accuracy.
- Excellent numeracy skills and a keen eye for detail.
- Clear communication skills and the ability to build strong relationships.
- Effective time management and prioritisation skills. The ability to remain calm and productive under pressure.
- Confidence using Excel, Word, and CRM systems.
- A proactive approach to problem-solving and taking ownership of queries.
- Life at Rightmove
Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!
We’ve done this by placing the Rightmove Hows at the heart of everything we do.
These are the essential values that reflect our culture, and include
Wecreatevalue… by delivering results and building trust with partners and consumers.
Wethinkbigger… by acting with curiosity and setting bold aspirations.
Wecaredeeply… by being real, having fun, and valuing diversity.
Wemovetogether… by being one team - internally collaborative, externally competitive.
Wemakea difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events.
And with
89% of Rightmovers saying we’re a great place to work , we’re clearly doing something right!
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office.
For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success.
We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Customer Invoicing Support Executive Milton Keynes, UK employer: Rightmove
Rightmove is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while fostering personal and professional growth. With a competitive benefits package including private medical insurance, generous holiday allowances, and opportunities for ongoing training, employees are empowered to thrive in their careers. Located in London, the hybrid working model allows for flexibility, making it an ideal environment for those looking to make a meaningful impact in the Proptech market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Invoicing Support Executive Milton Keynes, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rightmove. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rightmove before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Invoicing Support Executive Milton Keynes, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rightmove:Your cover letter is your chance to shine! Tell us why you want to work at Rightmove specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rightmove!
How to prepare for a job interview at Rightmove
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
