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- Tasks: Lead user research projects to shape product direction and enhance user experience.
- Company: Join a leading property platform transforming the moving process for millions.
- Benefits: Enjoy competitive pay, private medical insurance, and 27 days holiday plus volunteering days.
- Other info: Flexible hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact by representing user needs in product development.
- Qualifications: Strong communication skills and expertise in qualitative and quantitative research methods.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
We’re seeking a User Researcher to join our multidisciplinary Experience Design (XD) team, including Product Design, User Research, Content Design, and Design Systems. This role focuses on our B2B and B2B2C ecosystem, building a deep understanding of our Partners (Estate Agents) within a complex marketplace. You’ll shape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are represented clearly in decision-making across the organisation.
The Role:
- Focus on B2B and B2B2C relationships, building deep understanding of our Partners.
- Develop insight into estate agents’ needs, behaviours, and commercial realities, alongside consumer impact.
- Contribute to shaping product strategy through strategic and tactical research.
- Embed insight into the product development process to drive evidence‑based decisions.
- Represent the voice of the Partner and end users across the product lifecycle.
- Report to and work closely with the Lead Product Designer.
What you’ll be doing:
- Partner with the Lead Product Designer and Head of Product to lead research projects that help shape product direction for the short and long-term.
- Collaborate with Lead Product Designer, Head of Product, and Senior Product Manager to inform roadmaps.
- Align research efforts with strategic business objectives and key results, and uncover insights for continuous improvement across the user experience.
- Plan and conduct qualitative and quantitative research.
- Lead generative discovery research and evaluative research for optimisation.
- Develop and evolve research systems including UX metrics, segmentations, templates, and accessibility standards.
- Strengthen recruitment processes and panel management for diverse participation.
- Maintain and evolve the research & insights repository.
- Triangulate insights with Data & Analytics, Market Research, Customer Experience, and Sales.
- Deliver compelling and accessible storytelling of research insights.
- Mentor Product Designers and cross‑functional partners in user research.
- Champion inclusive and accessible design practices.
- Collaborate with Users Researchers to elevate research standards across the team.
What you’ll bring to the role:
- Strong communication and storytelling skills, tailored to influence various audiences.
- Expertise in qualitative and quantitative research methods, with strong analysis and synthesis skills.
- Strategic thinking, able to balance user insights with business needs.
- Empathy‑driven relationship building with users, stakeholders, and cross‑functional teams.
- Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in research.
- Experience in scaling user research operations, frameworks and improving ways of working.
- Strong advocacy for inclusive design and accessibility in research.
- Passion for advancing user research as a practice and staying updated on industry trends.
- Adaptability and flexibility in shifting priorities based on evolving needs.
What we offer:
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
User Researcher New London, UK employer: Rightmove
Contact Detail:
Rightmove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher New London, UK
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can showcase your skills in qualitative and quantitative methods during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace User Researcher New London, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with B2B and B2B2C research, and show how your skills align with our mission to simplify moving for everyone.
Showcase Your Research Skills: We want to see your expertise in both qualitative and quantitative research methods. Include specific examples of past projects where you’ve successfully influenced product strategy through user insights.
Be Authentic: Let your personality shine through in your application. We value empathy-driven relationship building, so share your passion for user research and how you advocate for inclusive design practices.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in our Experience Design team.
How to prepare for a job interview at Rightmove
✨Know Your Users
Before the interview, dive deep into understanding the needs and behaviours of estate agents and consumers. Familiarise yourself with the B2B and B2B2C landscape, as this will help you speak confidently about how your research can impact product strategy.
✨Showcase Your Research Skills
Be prepared to discuss your experience with both qualitative and quantitative research methods. Bring examples of past projects where your insights led to significant changes or improvements, and be ready to explain your analysis and synthesis process.
✨Communicate Effectively
Strong communication is key! Practice telling compelling stories about your research findings. Tailor your narrative to resonate with different audiences, showcasing how your insights can influence decision-making across the organisation.
✨Emphasise Inclusivity
Highlight your advocacy for inclusive design and accessibility in your research practices. Share examples of how you've championed these principles in previous roles, as this aligns perfectly with the company's values and mission.