At a Glance
- Tasks: Lead and optimise IT service operations, ensuring seamless support for internal users.
- Company: Join Rightmove, the UK's largest property platform with a supportive culture.
- Benefits: Enjoy competitive pay, health plans, generous holiday, and hybrid working options.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven experience in IT service management and strong leadership abilities required.
The predicted salary is between 63000 - 77000 £ per year.
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Location: London - Hybrid (2 Days) – Travel to Milton Keynes Required
Reports to: Head of IT Service and Operations
The role
Are you an experienced and motivated IT Service Delivery Manager? We’re looking for someone like you to lead and optimize our IT service operations! You’ll be overseeing the Service Analysts and IT Helpdesk teams, ensuring that our internal users receive seamless and high-quality IT services. This role is crucial for driving efficiency, enhancing service levels, and nurturing a customer-centric approach within our IT department. As the IT Service Delivery Manager, you will align our service delivery with business objectives, set and monitor KPIs, and champion best practices across the teams.
What you’ll be doing
- Manage IT Service Operations: Lead the day-to-day operations of the IT Helpdesk and Service Analysts teams, ensuring services are delivered efficiently and meet established SLAs (Service Level Agreements).
- Service Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction.
- KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when needed.
- Customer-Centric Service Delivery: Create a culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism.
- Incident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations.
- Vendor and Stakeholder Management: Build and manage relationships with external vendors and internal stakeholders, ensuring alignment with service delivery goals and effective communication of service performance.
- Continuous Improvement and Best Practices: Lead the adoption of ITIL or other service management frameworks, driving continuous improvement and ensuring the teams align with industry best practices.
- Team Leadership and Development: Provide leadership, mentoring, and development opportunities for the service desk and service analysts teams, fostering a high-performing and motivated team.
- Resource and Capacity Planning: Ensure the IT service teams have the appropriate resources and capacity to meet current and future demands.
- Change Management: Oversee the implementation of new technologies and processes within the service teams, ensuring smooth transitions and minimal disruption to services.
We’re looking for someone with:
- Strong Leadership Skills: Proven ability to lead and manage IT service teams, driving high performance and customer satisfaction.
- Service Management Expertise: In-depth knowledge of IT service management frameworks (e.g., ITIL) and experience in implementing best practices within an IT service environment.
- Analytical Mindset: Strong analytical skills with the ability to make data-driven decisions and continuously improve service delivery.
- Customer Focus: Passion for delivering exceptional service to internal users and fostering a customer-centric culture within the IT teams.
- Organizational Skills: Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
- Technical Understanding: A good understanding of IT infrastructure, cloud technologies, and the operational requirements of IT support teams.
Technical Expertise:
- IT Service Management: Strong background in IT service delivery and management, with experience in ITIL or other service management frameworks.
- Incident and Problem Management: Hands-on experience managing incident and problem resolution processes, minimizing impact on business operations.
- KPI Management: Proven track record of developing and managing KPIs to measure and improve service delivery performance.
- Tooling and Technologies: Familiarity with service management tools (e.g., ServiceNow, Jira Service Management) and IT support technologies.
What you’ll bring to the role
- Proven Experience in IT Service Management: Demonstrated success in managing IT service delivery, including experience with ITIL or similar frameworks.
- Leadership and Team Development: Proven ability to lead, develop, and inspire IT service teams to achieve high levels of performance and customer satisfaction.
- Continuous Improvement: A strong commitment to continuous improvement, with a track record of implementing service enhancements that improve efficiency and effectiveness.
- Change Management Skills: Experience in managing change within IT service teams, particularly in the adoption of new technologies and processes.
- Strategic Alignment: Ability to align IT service delivery with business objectives and drive initiatives that support overall organizational goals.
Our Approach to AI
At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind.
About Rightmove
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- We create value… by delivering results and building trust with partners and consumers.
- We think bigger… by acting with curiosity and setting bold aspirations.
- We care deeply… by being real, having fun, and valuing diversity.
- We move together… by being one team - internally collaborative, externally competitive.
- We make a difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
IT Service Delivery Manager New London, UK employer: Rightmove
Rightmove is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while fostering personal and professional growth. With a competitive benefits package including private medical insurance, generous holiday allowances, and opportunities for ongoing training, employees are empowered to thrive in their careers. Located in London, the hybrid working model allows for flexibility, making it an ideal environment for those looking to make a meaningful impact in the Proptech market.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager New London, UK
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rightmove values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rightmove might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rightmove!
✨Direct Apply to Rightmove
Let's not forget to apply directly through the Rightmove website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager New London, UK
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rightmove.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rightmove. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rightmove
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
