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- Tasks: Ensure accurate and fair property listings by moderating content and handling queries.
- Company: Join Rightmove, a leading property platform with a commitment to quality.
- Benefits: Gain valuable experience, competitive pay, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and fast-paced team.
- Why this job: Make a real difference in the property market while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Data Quality Executive – 12 month FTC
Location: Milton Keynes
About the Role
As a member of Rightmove’s Data Quality Team, you’ll play an important part in ensuring what’s displayed on Rightmove is accurate, fair and never misleading. Your role will focus on being the first point of contact for partners and consumers, content moderation, triaging inbound queries, and referring cases for assessment by the Data Quality Advisors when appropriate.
What You’ll Be Doing
- Monitor, moderate and upload advert content to ensure alignment with applicable legislation and Rightmove’s Technical and Text Content Guidelines.
- Triage incoming queries, identifying and escalating high‑priority cases to the Data Quality Advisors for prompt resolution.
- Oversee the overall management of the team inbox, meeting agreed SLAs and personal performance targets, with a strong emphasis on accuracy and error minimisation.
- Request additional evidence from complainants when initial details are insufficient, ensuring cases are fully substantiated before being escalated to the Data Quality Advisors for investigation.
- Liaise with consumers to obtain identification for the removal of property adverts from Rightmove, where appropriate.
Build and maintain effective working relationships with the team.
Customer Experience Executive - Data Quality employer: Rightmove
Contact Detail:
Rightmove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Data Quality
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Rightmove. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to data quality and customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for data accuracy! During interviews, share examples of how you've ensured quality in past roles or projects. This will demonstrate your commitment to the role and align with Rightmove's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Executive - Data Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Executive role. Highlight any relevant experience in data quality or customer service, and don’t forget to showcase your attention to detail – it’s key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about data quality and how your skills align with our mission at Rightmove. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: As a first point of contact, strong communication skills are essential. In your application, give examples of how you've effectively handled queries or complaints in the past. This will show us you can manage the team inbox like a pro!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rightmove
✨Know Your Stuff
Before the interview, make sure you understand Rightmove’s Data Quality Team and what they do. Familiarise yourself with their Technical and Text Content Guidelines. This will show that you’re genuinely interested in the role and ready to contribute from day one.
✨Showcase Your Communication Skills
As a Customer Experience Executive, you'll be the first point of contact for partners and consumers. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with queries or complaints.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to triage queries or manage multiple tasks. Be ready to discuss how you prioritised issues and resolved them efficiently. Highlighting your ability to handle high-pressure situations will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance targets, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.