At a Glance
- Tasks: Onboard new partners, deliver training, and ensure customer satisfaction with our Lead to Keys product.
- Company: Rightmove is the UK's favourite property platform, simplifying the moving process for millions.
- Benefits: Enjoy competitive pay, private medical insurance, 27 days holiday, and discounts on travel and more.
- Other info: Be part of a company where 88% of employees love working, fostering an inclusive and fun culture.
- Why this job: Join a supportive team focused on growth, personal development, and making a real impact in the industry.
- Qualifications: Confident relationship builder, analytical thinker, and proactive problem solver with a passion for customer experience.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. We’re looking for an Onboarding Specialist to join our team.
You will contribute to the overall success of the RLTS (Rightmove Landlord and Tenant Services) Sales team by onboarding new and existing Rightmove partners who have purchased our Lead to Keys product to ensure a smooth transition and the retention of the product as part of their package. The role will involve carrying out training with these agents, ensuring they are using all the features available to them and, most importantly, that they really love the service they receive.
What you’ll be doing:
- Collaborating with the Sales team and Account Managers to drive retention and growth for all Lead to Keys partners.
- Presenting training to large groups when needed online via Teams/Zoom etc.
- Ownership of a designated book of specific customers for the full onboarding lifecycle.
- Positioning our Rent Guarantee products to all new Lead to Keys users in the first 4 months of go live and referring opportunities to the relevant stakeholders.
- Identify areas of improvement in the product and provide feedback on a regular basis to the product team.
- Analyse data to help with retention & growth plans for individual partners.
- Maintain a CRM database of your customers.
- Attend departmental and full sales team meetings.
Who you are:
- Confident at building strong relationships and simplifying SaaS products for all users.
- Analytical and detail-focused, with the ability to turn insights into results.
- Quick-thinking problem solver who adapts easily to challenges.
- Collaborative team player who shares feedback and celebrates success.
- Proactive about personal growth and ongoing development.
- Energetic, enthusiastic, and always focused on delivering great customer experiences.
What’s in it for you?
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member, or other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on travel, electronics, fashion, gym memberships, cinema discounts, and more.
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
We’ve remained a friendly, supportive place to work with employee #1 still working here. We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
- We create value by delivering results and building trust with partners and consumers.
- We think bigger by acting with curiosity and setting bold aspirations.
- We care deeply by being real, having fun, and valuing diversity.
- We move together by being one team—internally collaborative, externally competitive.
- We make a difference by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
_______
Equal Opportunity Employer
Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Onboarding Specialist in North East employer: Rightmove PLC
Rightmove is an exceptional employer that prioritises employee growth and well-being, offering a competitive compensation package alongside comprehensive benefits such as private medical insurance, generous holiday allowances, and opportunities for personal development. Our collaborative and inclusive work culture fosters strong relationships and celebrates success, making it a rewarding environment for Onboarding Specialists to thrive while contributing to the UK's favourite property platform.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist in North East
✨Tip Number 1
Familiarise yourself with Rightmove's Lead to Keys product. Understanding its features and benefits will allow you to confidently discuss how it can help potential partners during your onboarding sessions.
✨Tip Number 2
Practice your presentation skills, especially for online platforms like Teams or Zoom. Being able to engage and train large groups effectively is crucial for this role, so consider doing mock presentations to friends or family.
✨Tip Number 3
Network with current or former employees of Rightmove to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during interviews.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've used data to drive retention or growth in previous roles. This will demonstrate your ability to contribute to the success of the RLTS Sales team.
We think you need these skills to ace Onboarding Specialist in North East
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Onboarding Specialist at Rightmove. Highlight your experience in onboarding, training, and customer relationship management in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your analytical abilities, problem-solving skills, and any experience with SaaS products or CRM systems.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Rightmove's mission and values that resonate with you, and explain how you can contribute to their success.
Showcase Your Training Experience:Since the role involves presenting training to groups, include examples of any previous training or presentation experience. Highlight your ability to simplify complex information and engage an audience effectively.
How to prepare for a job interview at Rightmove PLC
✨Understand the Product
Familiarise yourself with Rightmove's Lead to Keys product and its features. Be prepared to discuss how you would explain these features to new users, as this will demonstrate your ability to simplify SaaS products for all users.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis in previous roles to drive retention and growth. Highlight your ability to turn insights into actionable results, which is crucial for the Onboarding Specialist role.
✨Demonstrate Relationship-Building Skills
Think of specific instances where you've successfully built strong relationships with clients or team members. This will show your confidence in collaborating with the Sales team and Account Managers to enhance customer experiences.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that may require you to think on your feet. Prepare to discuss challenges you've faced in previous roles and how you adapted to overcome them, showcasing your quick-thinking problem-solving abilities.
