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- Tasks: Onboard new partners and guide them through a smooth joining journey.
- Company: Rightmove is the UK's largest property platform, making moving simpler for everyone.
- Benefits: Enjoy hybrid working, competitive pay, 27 days holiday, and wellness perks.
- Why this job: Join an innovative team that values collaboration and makes a real impact in onboarding.
- Qualifications: Excellent communication skills, detail-oriented, tech-savvy, and customer-focused.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
The predicted salary is between 28800 - 43200 £ per year.
New Business Specialist
Join Rightmove’s Security & Compliance Team as a New Business Specialist, where you’ll play a vital role in onboarding new partners and ensuring a smooth, secure, and compliant joining journey. You’ll be the first point of contact for new partners, guiding them through onboarding and giving them the best possible introduction to Rightmove.
- We move together: We’re an exciting & innovative team who support & challenge each other. There is a wealth of opportunities for teams\’ collaboration,
- We care deeply & create value: Our aim is to make onboarding
smooth & supportive for all partners, communicating & coordinating throughout the journey,
- We think bigger: Growing & looking for ways to improve drives our success,
- We make a difference: our team have achieved a partner going live as little as 24 hours, when historically this could take 22+ days
What you’ll be doing
You will be onboarding new business into Rightmove, being the first point of contact in CX for a company to advertise with us. You’ll be guiding them through onboarding, supporting & communicating at each stage with the goal to get them live
within 10 days.
- Verifying partner compliance using government databases, reviewing ID documentation and conducting video calls to establish their suitability for a Rightmove membership.
- Approving contracts, setting up profiles, coordinating with internal teams to meet partner requirements, and delivering Go Live demonstrations.
- Keeping partners updated throughout their onboarding journey, providing clear next steps, and managing expectations.
- Using your judgement to make decisions, and delivering outcomes professionally and with empathy.
- Maintaining accurate records of all onboarding activities and decisions.
- Supporting with updates and renewals for existing members.
- Sharing improvement ideas with your peers and leadership team.
- Assisting the broader Customer Experience team when needed.
Who you are
- Excellent Communicator: Clear, empathetic, and confident in both verbal and written communication.
- Detail-Oriented: Meticulous in handling sensitive partner data and documentation.
- Proactive & Curious: Comfortable working independently, asking questions, and raising concerns when needed.
- Motivated: Determined to achieve goals set out & challenge yourself.
- Organised & Efficient: Skilled in managing multiple tasks and working to tight deadlines.
- Customer-Focused: Committed to delivering outstanding service and building strong partner relationships.
- Resilient: Capable of handling challenging conversations and sensitive decisions.
- Tech-Savvy: Proficient in Microsoft Outlook, Excel, and Word.
- Knowledgeable: Familiar with GDPR and compliance best practices.
What’s in it for you
People are the foundation of Rightmove – we’ll help you build a career on it.
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team – internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re
a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
_______
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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New Business Specialist employer: Rightmove PLC
Contact Detail:
Rightmove PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Specialist
✨Tip Number 1
Familiarise yourself with Rightmove's values and culture. Understanding how we create value, think bigger, care deeply, move together, and make a difference will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your communication skills by preparing to discuss examples of how you've effectively guided others through processes in the past. This role requires excellent communication, so be ready to demonstrate your ability to connect with partners.
✨Tip Number 3
Highlight your tech-savviness by being prepared to discuss your experience with Microsoft Outlook, Excel, and Word. You might also want to brush up on GDPR and compliance best practices, as these are crucial for the role.
✨Tip Number 4
Be proactive in your approach. Think of questions you can ask during the interview that show your curiosity about the onboarding process and how you can contribute to improving it. This will demonstrate your motivation and commitment to the role.
We think you need these skills to ace New Business Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the New Business Specialist position. Understand the key responsibilities and required skills, such as excellent communication and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer-focused approach, organisational skills, and any experience with compliance or onboarding processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for the New Business Specialist position and how you can contribute to Rightmove's goals.
Showcase Your Tech Skills: Since the role requires proficiency in Microsoft Outlook, Excel, and Word, be sure to mention your experience with these tools in your application. If you have any additional tech skills that could be beneficial, include those as well.
How to prepare for a job interview at Rightmove PLC
✨Showcase Your Communication Skills
As a New Business Specialist, you'll need to demonstrate excellent communication abilities. Prepare examples of how you've effectively communicated with clients or partners in the past, highlighting your empathy and clarity.
✨Be Detail-Oriented
Given the importance of handling sensitive partner data, be ready to discuss your attention to detail. You might want to share specific instances where your meticulousness led to successful outcomes in previous roles.
✨Demonstrate Proactivity and Curiosity
The role requires someone who is proactive and willing to ask questions. Think of times when you took the initiative to solve a problem or improve a process, and be prepared to share those stories.
✨Familiarise Yourself with Compliance Practices
Knowledge of GDPR and compliance best practices is crucial. Brush up on these topics before the interview, and be ready to discuss how you would ensure compliance during the onboarding process.
