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- Tasks: Manage insurance claims, support agents, and ensure smooth service delivery.
- Company: Join Rightmove, the UK's leading property platform with a supportive culture.
- Benefits: Enjoy competitive pay, private medical insurance, and 27 days holiday plus volunteering days.
- Why this job: Make a real impact in the insurance sector while developing your career.
- Qualifications: Experience in insurance claims management and strong communication skills required.
- Other info: Hybrid working model with opportunities for training and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Claims Account Manager
Location: Newcastle office / Hybrid (our office days are Tuesday and Wednesday, with the rest being work from home)
Division: Rightmove Landlord and Tenant Services (RLTS)
Department: RLTS- Insurance
The Role: As Claims Account Manager you will be the central point of expertise for insurance claims across Rightmove Landlord and Tenant Services (RLTS), ensuring high-quality service delivery, regulatory compliance, and strategic alignment with our insurance partners. This role is critical in maintaining trust with agents, improving claims service and keeping track of claims outcomes to support the growth and retention of our insurance products.
What you’ll be doing
- Supporting agents through their claims journey, including facilitating communications, insurer liaison, and internal reporting
- Tracking complex claims and complaints and liaising with our 3rd party provider to ensure smooth service, including those involving legal disputes, missing documentation, or subletting issues
- Supporting policyholders and tenants through neutral mediation to encourage resolution of disputes promoting a smoother overall claims journey
- Maintaining and updating the central claims log, tracking resolution status, and monitoring customer outcomes, agent impact, and service quality
- Serving as the internal and external specialist for insurance-related queries, supporting internal teams and agents with accurate, timely advice
- Contributing to ongoing relationships with insurance suppliers, ensuring updates are delivered promptly and service standards are upheld
- Collaborating with the Marketing team to produce claims-related collateral and with the Compliance team to ensure policy wording and documentation are accurate and up to date
- Delivering training sessions to internal and external stakeholders to ensure product knowledge is current and compliant
- Maintaining a document of Frequently Asked Questions to improve internal efficiency
- Supporting with fair value assessments and product governance activities, ensuring alignment with FCA requirements and Consumer Duty obligations
- Participating in weekly complaints check-ins and escalating unresolved issues appropriately
- Providing regular reporting on claims performance, trends, and service gaps to inform strategic decisions
- Supporting forecasting by providing claims data insights to revenue owners
- Owning and updating the Policy Documents folder and ensuring all changes are reflected in client-facing materials and internal systems
- Overseeing the ‘free eviction service’ offered to selected partners and providing support to our legal services provider where required
- Staying informed on industry developments and emerging trends and sharing findings with relevant stakeholders
What you’ll bring to the role
- Proven experience in insurance claims management, ideally within property or landlord/tenant services
- A strong understanding of FCA regulations, Consumer Duty, and product governance
- Excellent communication and stakeholder management skills
- An ability to interpret and apply policy wording and eligibility criteria effectively
- Conflict resolution and problem-solving skills (previous mediation experience advantageous but not essential)
- Experience with training delivery and knowledge documentation
What’s in it for you
- Competitive compensation package
- Cash plan for dental, optical, and physio treatments
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
- 27 days holiday plus two paid volunteering days a year, and holiday buy schemes
- Hybrid working pattern with 2 days in the office
- Contributory stakeholder pension
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
- Paid leave for maternity, paternity, adoption, and fertility
- Travel Loan, Bike to Work scheme, Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Access deals and discounts on travel, electronics, fashion, gym memberships, cinema discounts, and moving services
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
- We create value … by delivering results and building trust with partners and consumers
- We think bigger … by acting with curiosity and setting bold aspirations
- We care deeply … by being real, having fun, and valuing diversity
- We move together … by being one team – internally collaborative, externally competitive
- We make a difference … by focusing on delivering measurable impact
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making!
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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More details about the Claims Account Manager employer: Rightmove PLC
Contact Detail:
Rightmove PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land More details about the Claims Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Claims Account Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions and practicing your answers. Think about how your experience aligns with the role at Rightmove. We want to see your passion for insurance claims management shine through!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Rightmove team. Let’s get you that Claims Account Manager role!
We think you need these skills to ace More details about the Claims Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Account Manager role. Highlight your experience in insurance claims management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Rightmove. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Claims Account Manager, communication is key. In your application, demonstrate your excellent communication skills by being clear and concise. Whether it's in your CV or cover letter, make sure your writing reflects your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Rightmove PLC
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of insurance claims management, especially within property or landlord/tenant services. Familiarise yourself with FCA regulations and Consumer Duty obligations, as these will likely come up during the interview.
✨Showcase Your Communication Skills
As a Claims Account Manager, you'll need to communicate effectively with agents and policyholders. Prepare examples of how you've successfully managed stakeholder relationships and resolved conflicts in the past. This will demonstrate your ability to handle the role's demands.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and conflict resolution abilities. Think of specific situations where you mediated disputes or tracked complex claims, and be ready to discuss the outcomes and what you learned from those experiences.
✨Highlight Your Training Experience
Since the role involves delivering training sessions, be prepared to talk about any previous experience you have in this area. Share how you’ve created knowledge documentation or conducted training, as this will show your capability to support internal teams and agents effectively.