Customer Care Specialist

Customer Care Specialist
Location: Milton Keynes (Hybrid – 2 days per week in the office)

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Customer Care Specialist to join our team.

As a Customer Care Specialist in the Customer Care Team you’ll be part of a Team who are passionate about delivering first class service and making a real difference for our customers. Our customers are at the heart of everything we do, which means we want to make things easy and get things right for them first time – every time. You’ll be handling inbound contact via phone, emails, social media and live chat to help answer queries and empower our customers to get the most out of their membership through all the exciting tools Rightmove has to offer.

What you’ll be doing

• Helping to provide a seamless service to internal and external stakeholders through a variety of communication channels and within set standards and KPIs.
• Helping customers and consumers who have a query get the quick, easy resolution they need whilst adapting the approach to tailor to different customer needs.
• Developing and maintaining a deep understanding of Rightmove’s systems, products and processes in order to handle a wide range of queries.
• Managing customer expectations, providing education and advice and always aiming for high-quality first contact resolution.
• Making a difference – being ready to step in and help the wider Customer Experience Teams where needed.

Who you are

• Excellent communicator – able to adapt to a wide variety of customers, consumers and internal stakeholders to get the best resolutions first time.
• Passionate about educating and empowering customers.
• Prioritisation – able to effectively manage workload to meet SLAs and maintain customer sentiment.
• Growth mindset – things can change quickly and often, so you’ll need to be adaptable and proactive
• Self aware – able to identify own strengths and development areas, with the mindset to celebrate success and be open to feedback on improvement

What’s in it for you

People are the foundation of Rightmove – we’ll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

Still not sure?

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:

• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team – internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all of this has caught your eye, you may well be a Rightmover in the making!

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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

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