User Researcher - Consumer in London

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

The Role

We’re seeking a User Researcher to join our Experience Design (XD) team, made up of Product Design, User Research, Content Design and Design Systems. The focus of this role is on our Consumers – home hunters. You’ll be responsible for developing a deep, shared understanding of our users and contributing to the development of the product strategy. You will elevate ongoing research focused on the now, whilst future proofing and building insight on the future of Consumer experiences. Collaborate closely with product teams during discovery, through to delivering great user experiences. Report to the Lead Product Designer – Consumers, based in our Soho office 2 days a week, and 3 days remote. Along with occasional travel to the Milton Keynes office and property Partner events, support the User Researcher (Partners) in conducting ethnographic studies with Partners alongside account managers.

What You’ll Be Doing

• Strategic & tactical research: Partner with the Lead Product Designer and Head of Product to lead research projects that shape product direction for the future, aligning with key objectives and uncovering insights for continuous improvement for the experiences.
• Conduct qualitative and quantitative research studies to understand user needs, behaviours, and pain points for the domain.
• Act as the voice of our users, with strong connection to our business goals, ensuring that Consumer needs are represented throughout the product development process.
• Balance business objectives with user-centred thinking, ensuring research supports product development for the work we’re doing now, next, and into the future.
• Identifying and conducting product domain user research to address long-term research goals.

User Research Operations

• Develop and maintain research frameworks to help product designers implement UX metrics, use shared personas, templates, testing methods, and recruitment guides.
• Improve user recruitment processes, ensuring diverse and representative participation across different user segments.
• Drive the evolution of our internal research repository and implement timely research into the design process.
• Mentor product designers and others on research methodologies and contribute to team discussions on user needs and business priorities.

Collaboration

• Enhance ways of working and knowledge sharing between other insight producing teams across the business, including Market Research, Data & Analytics, Customer Experience and Sales teams.
• Triangulate research insights, leveraging data from other teams to drive more strategic decisions.
• Attend industry events like PropertyMark to build closer connections to estate agents and partners and involve the wider XD team.
• Deliver and socialise insights through clear, actionable artifacts that guide user-focused strategies, making them accessible to a broader audience.

What You’ll Bring to This Role

• Strong communication skills, using storytelling and visual aids where helpful, and adapting messaging to influence and inspire different audiences.
• Demonstrating strong analysis and synthesis skills and running quantitative research.
• Strategic thinking, balancing business needs with user insights.
• Ability to build strong relationships rooted in empathy with users, peers, stakeholders, and leadership teams.
• Involving peers in the research process, ensuring they are engaged and aligned.
• Experience with enhancing ways of working and developing scalable research frameworks applicable across internal and external partners.
• Holistic problem-solving, collaborating with peers and stakeholders.
• Championing of inclusive design and accessibility within research.
• Advocacy for user research, staying updated on trends and best practices through continuous learning.
• Maintaining a flexible mindset, with ability to shift priority as needs evolve.

About Rightmove

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer:

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.