Rightmove is seeking an experienced IT Service Delivery Manager to lead the IT Helpdesk and Service Analysts, ensuring seamless internal user support and high service levels. The role focuses on aligning service delivery with business goals, KPI tracking, and implementing ITIL‑based practices.
You will oversee incident/problem management, vendor relationships, and continuous improvement while nurturing a high‑performing, customer‑oriented team in a hybrid London environment.
#J-18808-Ljbffr
IT Service Delivery Leader | Optimize Helpdesk & SLAs in London employer: Rightmove Careers
Rightmove is an exceptional employer that prioritises team development and inclusivity, making it a fantastic place for Engineering Managers to thrive. With a competitive compensation package and a hybrid working model, employees enjoy the flexibility of working from home while still benefiting from collaborative office interactions in the vibrant Soho area of London. The company fosters a culture of growth and excellence, ensuring that every team member has the opportunity to develop their skills and contribute meaningfully to high-impact projects.
