At a Glance
- Tasks: Allocate jobs to engineers and keep customers updated with a friendly approach.
- Company: Join Rightio, a leading home repairs company with a fun, inclusive team.
- Benefits: Enjoy competitive salary, company events, discounts, and wellness programmes.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the face of Rightio and make a real difference in customer service.
- Qualifications: Motivated problem-solver with strong communication skills and team spirit.
The predicted salary is between 20592 - 20592 £ per year.
About us Rightio Subcontractor Ltd is a privately owned SME, based in Oldbury. As one of the UK’s leading home repairs and services companies with a network of over 300 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right, every single time. We are an inclusive, fun and customer-centric team and put simply, our VISION is to provide a customer experience so right, you would never go anywhere else!
Key Responsibilities of the Role:
- As a Logistics Planner, you’ll be responsible for allocating jobs to the engineers and keeping customers up to date.
- You are the face of Rightio which means building rapport, understanding the needs of our customers and prioritising your work load.
- With a professional phone manner and excellent communications skills, you’ll work as part of a young and exciting team to reach targets and help to continue Rightio's growth as a leader in the industry.
- As the first point of contact for our customers, you’ll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors.
Essential Skills:
- Highly motivated with the ability to problem solve
- Experience in deploying engineers is desirable
- Knowledge of the maintenance industry
- Excellent telephone manner and a team player
- Strong verbal and written communication skills
- Comfortable working in a fast-paced environment
- Strong administration skills and IT literacy
- Driven and target-focused
Key Information:
- Job Types: Full-time, Permanent
- Salary: £20,592.00 per year
- Benefits: Company events, Company pension, Discounted or free food, Employee discount, Free parking, On-site parking, Referral programme, Store discount, Wellness programme
- Schedule: 8 hour shift, Day shift
- Ability to commute/relocate: Birmingham, B68 0NP: reliably commute or plan to relocate before starting work (required)
COVID-19 considerations: Social distancing, regular deep clean of the office, antibacterial products available.
Logistics Planner: Engineer Scheduling & Customer Care in Birmingham employer: Rightio
Rightio Subcontractor Ltd is an exceptional employer located in Oldbury, offering a vibrant and inclusive work culture that prioritises customer satisfaction and employee well-being. With a focus on professional growth, employees benefit from comprehensive training, a supportive team environment, and various perks such as company events, wellness programmes, and discounts. Join us to be part of a dynamic team dedicated to delivering top-notch service while enjoying a fulfilling career in the maintenance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Planner: Engineer Scheduling & Customer Care in Birmingham
✨Tip Number 1
Get to know the company! Research Rightio and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of Rightio, having a professional phone manner is key. Try role-playing with friends or family to get comfortable with handling customer queries and building rapport.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully tackled challenges. This will demonstrate your ability to thrive in a fast-paced environment like Rightio.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Rightio family. Don’t miss out on this opportunity!
We think you need these skills to ace Logistics Planner: Engineer Scheduling & Customer Care in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Logistics Planner role. Highlight your relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for Rightio!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Rightio
✨Know the Company Inside Out
Before your interview, take some time to research Rightio Subcontractor Ltd. Understand their services, values, and what sets them apart in the home repairs industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Logistics Planner, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses out loud. Consider role-playing with a friend to simulate the interview environment, focusing on maintaining a friendly and engaging tone.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully solved problems or managed challenging situations. Think about times when you had to allocate resources or manage customer expectations, as these experiences will resonate well with the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamics, growth opportunities within the company, or how they measure success in the Logistics Planner role. It shows you're engaged and serious about the position.
