At a Glance
- Tasks: Lead a dynamic team to enhance customer service and optimise operations.
- Company: Join one of the UK's top home repairs companies with a strong team culture.
- Benefits: Enjoy a competitive salary, pension, discounts, and free parking.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real impact by improving customer experiences in a fast-paced environment.
- Qualifications: Experience in team leadership and logistics, with strong organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
Who we are: As one of the UK’s leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right. Every single time.
Rightio have an exciting new opportunity for a new Team Leader within our Operations department. We pride ourselves on our company values, they give all employees a clear objective ensuring they do everything the Rightio way!
Are you able to be the best you can be? Can you take responsibility? Are you professional? Are you empathetic? If you can say yes to the above then Rightio may be the place for you!
Role Description: As a Team Leader in our quick paced Operations department, you will play a crucial role in the success of the business. You will be a strategic thinker who identifies new ways to improve the customer experience whilst ensuring we are maximising opportunities and hitting daily, weekly and monthly KPI’s. Communication, man management and the ability to inspire your team will be essential to your role, as well as being available for staff queries out of shift time, where required. Every day will be different, but you will be an expert at efficient planning to ensure our engineers are efficient, maximising efficiency, reporting on KPI’s and suggesting ways to improve them, completing any HR related tasks, giving feedback from quality assurance (QA) audits and supporting our Sales department in peak times. You will work closely with our L&D Manager to ensure we are promoting continuous development mentality in our staff, as well as working closely with our Network and Marketing departments to ensure we are maximising opportunities.
Key Responsibilities:
- Develop and implement plans to ensure that a high quality, consistent standard of customer service is delivered in line with business objectives, budget and KPI’s
- Develop and implement a case allocation, daily workload planning and adjustments
- Be able to analyse data, trends and root cause
- Real time coaching, training, learning and development and performance management
- Quality checking
- Responsible for the planning of Engineers workload
- Continually review and maintain an appropriate operational framework
- Create training materials based on data analysis to ensure there is continuous improvement for the Customer journey
- Liaise with all departments
Essential and Desirable Criteria:
- Experience of working hands on in a Team Leader/ Supervisor role, in a fast paced environment
- Minimum of 2 years’ experience of managing a team
- Strong geographical knowledge
- Experience in planning (preferable)
- Highly organised, with good attention to detail
- Empathetic and engaging style
- Flexible approach
- HR knowledge
Key Information:
- Job Type: Full-time
- Salary: Up to £27,000.00 per year
- Benefits: Company pension, Discounted or free food, Employee discount, Free parking, On-site parking
- Schedule: 8 hour shift, Weekend availability
- Supplemental pay types: Bonus scheme
- COVID-19 considerations: Social distancing, regular deep clean of the office, antibacterial products available.
- Ability to commute/relocate: Birmingham, B68 0NP: reliably commute or plan to relocate before starting work (required)
- Experience: Logistics: 1 year (preferred), Supervising: 1 year (preferred)
Logistics Operations Team Lead in Birmingham employer: Rightio
Rightio is an exceptional employer that values its team members and fosters a supportive work culture in Birmingham. With a strong emphasis on employee development, we offer continuous training opportunities and a collaborative environment where your contributions directly impact customer satisfaction. Enjoy benefits such as a competitive salary, company pension, and employee discounts, all while being part of a dedicated team committed to delivering top-notch home repair services.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've improved processes or led teams in previous roles. This will help you stand out as someone who can deliver results and align with Rightio's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Rightio team.
We think you need these skills to ace Logistics Operations Team Lead in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to lead a team and improve customer experiences. A little passion goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Logistics Operations Team Lead position. Highlight your relevant experience in managing teams and improving processes. We love seeing how your skills align with our company values and objectives!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Rightio and what we stand for!
How to prepare for a job interview at Rightio
✨Know the Company Inside Out
Before your interview, make sure you research Rightio thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can apply these skills at Rightio.
✨Be Data-Driven
Since the role involves analysing data and trends, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss any specific KPIs you've managed and how you improved them, as this aligns perfectly with what Rightio is looking for.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team's current challenges, how success is measured in the role, or what the company culture is like. This shows your enthusiasm and helps you gauge if Rightio is the right fit for you.
