At a Glance
- Tasks: Lead global operations and optimise processes in a fast-growing online pharmacy.
- Company: Rightangled, an innovative online pharmacy transforming healthcare delivery.
- Benefits: Competitive salary, performance bonuses, generous holiday, and advanced operational tools.
- Other info: Join a collaborative team dedicated to innovation and excellence in healthcare.
- Why this job: Make a real impact on patient outcomes and enhance operational efficiency.
- Qualifications: 10+ years in senior operations, experience in warehouse management and customer retention.
The predicted salary is between 90000 - 90000 € per year.
About Rightangled
Rightangled is an online pharmacy dedicated to transforming healthcare through innovative solutions and exceptional customer service. Our offerings include prescription medications, over-the-counter products, and personalised healthcare services aimed at enhancing patient outcomes.
Role Overview
We’re seeking an experienced and highly operational Group Chief Operations Officer (COO) to join our senior leadership team on-site in London, Hammersmith. Reporting directly to the CEO, the COO will act as a strategic and executional partner, taking ownership of day-to-day operations across our global pharmacies. You will be responsible for overseeing global operations across fulfilment, clinical services, customer experience and supply chain, ensuring scalability, efficiency, and operational excellence as the business grows internationally.
Key Responsibilities
- Operational Leadership: Oversee end-to-end operations across fulfilment, warehouse management, logistics, clinical operations, and customer experience.
- Process Optimisation & Automation: Design and implement scalable processes, leveraging automation and AI solutions to improve efficiency, reduce costs, and increase operational output.
- Warehouse & Fulfilment Management: Lead and optimise warehouse operations and fulfilment processes, ensuring timely and accurate delivery across all markets.
- Customer Experience & Retention: Drive improvements in customer journeys, retention strategies, and service quality across all touch points.
- Global Team Leadership: Manage and align cross-functional teams across multiple regions, including clinical, operations, logistics, and customer experience.
- Performance & Efficiency: Establish KPIs and performance frameworks to monitor and continuously improve operational effectiveness.
Requirements
Must-Have Experience
- Strong background in warehouse management and fulfilment operations.
- Proven experience improving customer experience and retention.
- Experience managing cross-functional teams across global operations.
- Demonstrated success in building automated systems and implementing AI-driven efficiencies.
- Minimum of 10 years senior operational leadership experience.
Technical Skills
- Experience with warehouse management systems (WMS).
- Exposure to automation tools and AI agents.
- Strong understanding of operational systems and process optimisation.
Leadership & Soft Skills
- Strong, confident leader with a hands-on approach.
- Highly organised with strong attention to detail.
- Disciplined, execution-focused, and able to drive results in fast-paced environments.
Nice to Have
- Experience in online pharmacy or e-commerce.
- International operational experience across multiple markets.
Benefits
Why Join Us? At Rightangled, you’ll have the opportunity to play a crucial role in shaping the future of healthcare delivery. As COO, you will lead a talented and dedicated team focused on improving patient outcomes and enhancing operational efficiency. We value innovation, collaboration, and a commitment to excellence—qualities we seek in our next operations leader.
What We Offer
- Competitive Executive Salary
- Performance-Based Bonus Opportunities
- 20 Days Holiday + UK Bank Holidays
- Pension Scheme
- Access to Advanced Operational Tools and Technology
- Global operations ownership and high autonomy
This is a unique opportunity for a strategic and results-oriented operations professional to make a significant impact in a fast-growing healthcare organisation. If you’re ready to lead and drive operational excellence, we’d love to hear from you!
Group Chief Operations Officer in Hammersmith employer: Rightangled
Rightangled is an exceptional employer that offers a dynamic work environment in the heart of London, Hammersmith, where innovation and collaboration are at the forefront of our mission to transform healthcare. As the Group Chief Operations Officer, you will not only lead a talented team but also enjoy competitive compensation, performance-based bonuses, and access to advanced operational tools, all while playing a pivotal role in enhancing patient outcomes. We prioritise employee growth and autonomy, making this a rewarding opportunity for those looking to make a meaningful impact in a fast-growing healthcare organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Group Chief Operations Officer in Hammersmith
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Rightangled thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve improved operational efficiency or customer experience. Use metrics to back up your claims—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Rightangled and ready to take on the challenge of transforming healthcare.
We think you need these skills to ace Group Chief Operations Officer in Hammersmith
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group Chief Operations Officer role. Highlight your experience in operational leadership, especially in warehouse management and customer experience. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Rightangled. Share specific examples of how you've improved operations and customer retention in previous roles. Let us know what excites you about this opportunity!
Showcase Your Achievements:When detailing your experience, focus on your achievements. Use metrics to demonstrate how you've driven efficiency and implemented automation. We love numbers that tell a story about your impact in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Rightangled!
How to prepare for a job interview at Rightangled
✨Know Your Operations Inside Out
Before the interview, dive deep into Rightangled's operations. Understand their fulfilment processes, customer experience strategies, and how they leverage automation and AI. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Style
As a COO, your leadership style is crucial. Prepare examples that highlight your hands-on approach and ability to manage cross-functional teams. Discuss specific instances where you've driven results in fast-paced environments to demonstrate your effectiveness as a leader.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of challenges you've faced in warehouse management or customer retention and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Their Vision
Research Rightangled’s mission and values. Be ready to discuss how your vision for operational excellence aligns with theirs. Highlight your commitment to improving patient outcomes and enhancing operational efficiency, showing that you're not just a fit for the role but also for the company culture.
