At a Glance
- Tasks: Lead global operations and optimise processes in a fast-growing online pharmacy.
- Company: Rightangled, an innovative online pharmacy transforming healthcare.
- Benefits: Competitive salary, performance bonuses, 20 days holiday, and advanced operational tools.
- Other info: Join a dynamic environment with high autonomy and growth opportunities.
- Why this job: Make a real impact on healthcare delivery while leading a talented team.
- Qualifications: 10+ years in senior operations, strong leadership, and experience with automation.
The predicted salary is between 90000 - 90000 £ per year.
About Rightangled
Rightangled is an online pharmacy dedicated to transforming healthcare through innovative solutions and exceptional customer service. Our offerings include prescription medications, over-the-counter products, and personalised healthcare services aimed at enhancing patient outcomes.
Role Overview
We are seeking an experienced and highly operational Group Chief Operations Officer (COO) to join our senior leadership team on-site in London, Hammersmith. Reporting directly to the CEO, the COO will act as a strategic and executional partner, taking ownership of day-to-day operations across our global pharmacies. You will be responsible for overseeing global operations across fulfilment, clinical services, customer experience and supply chain, ensuring scalability, efficiency, and operational excellence as the business grows internationally. The position requires experience building efficient, scalable operational systems, driving automation and AI adoption, improving customer experience and retention, and ensuring seamless coordination across global teams.
Key Responsibilities
- Operational Leadership: Oversee end-to-end operations across fulfilment, warehouse management, logistics, clinical operations, and customer experience.
- Process Optimisation & Automation: Design and implement scalable processes, leveraging automation and AI solutions to improve efficiency, reduce costs, and increase operational output.
- Warehouse & Fulfilment Management: Lead and optimise warehouse operations and fulfilment processes, ensuring timely and accurate delivery across all markets.
- Customer Experience & Retention: Drive improvements in customer journeys, retention strategies, and service quality across all touch points.
- Global Team Leadership: Manage and align cross‑functional teams across multiple regions, including clinical, operations, logistics, and customer experience.
- Performance & Efficiency: Establish KPIs and performance frameworks to monitor and continuously improve operational effectiveness.
Requirements
Must-Have Experience
- Strong background in warehouse management and fulfilment operations.
- Proven experience improving customer experience and retention.
- Experience managing cross‑functional teams across global operations.
- Demonstrated success in building automated systems and implementing AI‑driven efficiencies.
- Minimum of 10 years senior operational leadership experience.
Technical Skills
- Experience with warehouse management systems (WMS).
- Exposure to automation tools and AI agents.
- Strong understanding of operational systems and process optimisation.
Leadership & Soft Skills
- Strong, confident leader with a hands‑on approach.
- Highly organised with strong attention to detail.
- Disciplined, execution‑focused, and able to drive results in fast‑paced environments.
Nice to Have
- Experience in online pharmacy or e‑commerce.
- International operational experience across multiple markets.
Benefits
At Rightangled, you will have the opportunity to play a crucial role in shaping the future of healthcare delivery. As COO, you will lead a talented and dedicated team focused on improving patient outcomes and enhancing operational efficiency. We value innovation, collaboration, and a commitment to excellence—qualities we seek in our next operations leader.
What We Offer
- Competitive Executive Salary.
- Performance‑Based Bonus Opportunities.
- 20 Days Holiday + UK Bank Holidays.
- Pension Scheme.
- Access to Advanced Operational Tools and Technology.
- Global operations ownership and high autonomy.
This is a unique opportunity for a strategic and results‑oriented operations professional to make a significant impact in a fast‑growing healthcare organisation. If you are ready to lead and drive operational excellence, we would love to hear from you!
Group Chief Operations Officer employer: Rightangled
Rightangled is an exceptional employer that champions innovation and collaboration in the healthcare sector. Located in Hammersmith, London, we offer a dynamic work culture where you can lead a talented team dedicated to enhancing patient outcomes while enjoying competitive salaries, performance bonuses, and access to advanced operational tools. With a strong focus on employee growth and autonomy, this role provides a unique opportunity to make a meaningful impact in a fast-growing online pharmacy environment.
StudySmarter Expert Advice🤫
We think this is how you could land Group Chief Operations Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Rightangled thoroughly. Understand their mission, values, and recent developments. Tailor your responses to show how your experience aligns with their goals—especially in operational excellence and customer experience.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you improved processes or enhanced customer satisfaction. Use metrics to back up your claims; numbers speak volumes in operations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Rightangled team and making a difference in healthcare.
We think you need these skills to ace Group Chief Operations Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Group Chief Operations Officer. Highlight your experience in operational leadership, process optimisation, and customer experience improvements. We want to see how your background aligns with our mission at Rightangled!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming healthcare and how your skills can help us achieve operational excellence. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive results. Use metrics where possible to quantify your impact—this will help us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our innovative team at Rightangled!
How to prepare for a job interview at Rightangled
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operational leadership, especially in warehouse management and fulfilment. Brush up on your knowledge of how to optimise processes and implement automation, as these are key areas for the Group Chief Operations Officer role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed cross-functional teams in the past. Highlight specific examples where your hands-on style has driven results, especially in fast-paced environments like e-commerce or online pharmacies.
✨Demonstrate Customer-Centric Thinking
Since improving customer experience is crucial for this role, come armed with examples of how you've enhanced customer journeys and retention strategies. Think about metrics or KPIs you've used to measure success and be ready to share those insights.
✨Prepare for Strategic Discussions
As a COO, you'll need to think strategically about global operations. Prepare to discuss how you've built scalable operational systems and driven AI adoption in previous roles. This will show that you're not just focused on day-to-day tasks but also on long-term growth and efficiency.
