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For Companies At a Glance
- Tasks: Assist customers with inquiries, manage orders, and resolve issues in a friendly manner.
- Company: Join Rightangled, a fast-growing online pharmacy focused on customer care and innovation.
- Benefits: Enjoy performance bonuses, employee discounts, and access to cutting-edge technology.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bilingual in Italian and Spanish, with customer service experience preferred.
- Other info: Opportunities for personal and professional growth in a forward-thinking company.
The predicted salary is between 30000 - 42000 £ per year.
About Rightangled
Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
Role Overview
We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field. The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.
Key Responsibilities
- Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
- Process customer orders and returns, ensuring a smooth experience from order to delivery
- Address and resolve customer complaints and concerns effectively
- Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
- Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
- Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
- Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
This list is non-exhaustive.
Qualifications
- Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
- Excellent verbal and written communication skills in Italian and Spanish for effective interaction with customers and team members - French would also be a big plus
- Strong problem-solving skills to address customer concerns promptly and effectively
- Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
- Strong organisational skills to manage multiple inquiries and maintain accurate records
Why Work With Us?
At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer
- Annual discretionary performance bonus
- Access to cutting-edge technology and tools to support your work
- Employee discounts on our healthcare products
- Opportunities for personal and professional development within a forward-thinking company
Customer Service Assistant - Bilingual in Italian & Spanish employer: Rightangled
Contact Detail:
Rightangled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Bilingual in Italian & Spanish
✨Tip Number 1
Get to know the company inside out! Research Rightangled's products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills in both Italian and Spanish. Since this role requires bilingual support, being able to switch between languages smoothly will impress the hiring team and show you're the right fit.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or complaints. Showing that you can think on your feet will highlight your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our innovative team at Rightangled.
We think you need these skills to ace Customer Service Assistant - Bilingual in Italian & Spanish
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual in Italian and Spanish, make sure to highlight your language skills right at the top of your application. Use examples that showcase how you've used these languages in customer service settings.
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate to customer service, especially in healthcare or pharmaceuticals. We want to see how your background aligns with what we do at Rightangled!
Be Personable: Remember, we value friendly and professional communication. Let your personality shine through in your application! A warm tone can make a big difference and show us you're a great fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you into the process as soon as possible!
How to prepare for a job interview at Rightangled
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by Rightangled. Familiarise yourself with common pharmaceutical terms and any specific offerings they have. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Language Skills
Since the role requires bilingual communication in Italian and Spanish, be prepared to demonstrate your language proficiency during the interview. Practice answering common customer service scenarios in both languages to highlight your ability to assist diverse customers effectively.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss these situations in detail, focusing on your thought process and the steps you took to ensure customer satisfaction. This will showcase your problem-solving skills and ability to handle pressure.
✨Emphasise Your Teamwork Skills
Rightangled values collaboration across departments, so be sure to highlight your experience working in teams. Share examples of how you've worked closely with others to resolve customer inquiries or improve processes, demonstrating your ability to contribute positively to the team dynamic.
