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For Companies At a Glance
- Tasks: Manage customer operations and ensure smooth CRM functionality while resolving logistical issues.
- Company: Join a dynamic healthcare innovation company focused on making a real impact.
- Benefits: Enjoy performance bonuses, employee discounts, and access to cutting-edge technology.
- Why this job: Be part of exciting projects that transform patient care and enhance customer experiences.
- Qualifications: Experience in customer service or CRM roles, with strong organisational and problem-solving skills.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly organised and proactive Customer Operations Manager to join our team. This role will focus on ensuring the smooth running of our customer operations, with particular responsibility for managing and maintaining our CRM system (HubSpot), investigating customer complaints by creating detailed RCAs and CAPAs for each case, coordinating with couriers, and resolving logistical service issues. The successful candidate will play a key role in enabling efficient processes, supporting the wider customer service function, and ensuring our customers receive a seamless experience. Alongside operational tasks, this role will also involve handling general customer service queries when required.
Key Responsibilities
- Oversee the day-to-day running of the CRM system (HubSpot), ensuring accuracy, functionality, and smooth operation.
- Troubleshoot and resolve CRM-related issues, escalating technical problems to the relevant teams when necessary.
- Ensure customer records, workflows, and reporting dashboards are up to date and aligned with operational needs.
- Manage courier relationships, including booking shipments, tracking orders, and resolving delivery issues.
- Handle logistical customer service matters, ensuring orders and deliveries are processed and completed efficiently.
- Support operational projects and process improvements to enhance customer experience and team efficiency.
- Collaborate with internal teams to ensure the smooth handover of information between departments.
- Provide general customer service support by handling routine enquiries, emails, and cases during busy periods or when required.
- Maintain accurate records of operational tasks, customer interactions, and issue resolutions in company systems.
This list is non-exhaustive.
Qualifications
- Previous experience in customer service, operations support, or a CRM-focused role is desirable.
- Strong working knowledge of CRM systems (HubSpot experience preferred).
- Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively.
- Strong problem-solving skills, particularly in resolving operational and logistical issues.
- Good communication skills, both written and verbal, with the ability to liaise confidently with customers, couriers, and colleagues.
- A proactive, detail-oriented, and process-driven mindset.
- Flexibility to support both operational and customer service responsibilities when required.
At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer
- Annual discretionary performance bonus
- Access to cutting-edge technology and tools to support your work
- Employee discounts on our healthcare products
- Opportunities for personal and professional development within a forward-thinking company
Customer Operations Manager employer: Rightangled
Contact Detail:
Rightangled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations. Think about how your experience with CRM systems like HubSpot can shine through in your answers. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved logistical issues in the past. This will demonstrate that you're the proactive, detail-oriented person we're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our innovative team.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Manager role. Highlight your experience with CRM systems, especially HubSpot, and any relevant customer service or operations support roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving skills and organisational abilities.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving skills. Share examples of how you've tackled operational or logistical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Rightangled
✨Know Your CRM Inside Out
Since the role heavily involves managing the CRM system (HubSpot), make sure you brush up on your knowledge of it. Familiarise yourself with its features, functionalities, and common troubleshooting steps. This will not only show your technical prowess but also your proactive approach to the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding customer complaints and logistical issues. Think of specific examples from your past experiences where you successfully resolved similar challenges. This will demonstrate your ability to handle the operational demands of the job.
✨Showcase Your Organisational Skills
As a Customer Operations Manager, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise and manage your workload effectively. You could even share a time when your organisational skills led to improved efficiency in a previous role.
✨Communicate Confidently
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Prepare to discuss how you've liaised with customers, couriers, and colleagues in the past. This will help convey your ability to maintain smooth operations and foster good relationships.
