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For Companies At a Glance
- Tasks: Lead a dynamic customer service team to enhance client satisfaction and loyalty.
- Company: Join Rightangled, a fast-growing online pharmacy focused on innovative healthcare delivery.
- Benefits: Enjoy competitive salary, employee discounts, and professional development opportunities.
- Why this job: Make a real impact in customer care while working in a collaborative and inclusive culture.
- Qualifications: Proven experience in customer service management with strong leadership and communication skills.
- Other info: Thriving environment with opportunities for growth in the healthcare sector.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Rightangled
Rightangled is a dynamic and fast‑growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over‑the‑counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
Role Overview
As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with Rightangled.
Key Responsibilities
- Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement.
- Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with Rightangled's values and mission.
- Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps.
- Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed.
- Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes.
- Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement.
- Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service.
- Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey.
Requirements
- Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high‑performing customer service team.
- Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Analytical Skills: Strong analytical and problem‑solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery.
- Adaptability: Ability to thrive in a fast‑paced environment and adapt to changing customer needs and business objectives.
Benefits
- Competitive Salary
- Employee Discounts on Healthcare Products
- Professional Development Opportunities
- A Collaborative and Inclusive Team Culture
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Non‑profit Organizations and Primary & Secondary Education
Location: Hammersmith, England, United Kingdom
Customer Service Manager in City of London employer: Rightangled
Contact Detail:
Rightangled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and e-commerce sectors. Attend industry events or join online forums where you can connect with potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in customer service management. Use real examples of how you've improved customer satisfaction or led a team to success. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for customer service roles, especially around leadership and problem-solving. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your experience in customer service management, especially in healthcare. It shows you're genuinely interested in joining Rightangled!
We think you need these skills to ace Customer Service Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your relevant experience in customer service management, especially in healthcare or e-commerce, to show us you’re the perfect fit!
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve motivated and developed your team, and how you’ve fostered a culture of excellence. This will help us understand your leadership style.
Demonstrate Your Customer Focus: Let us know about your passion for exceptional customer service. Include stories that illustrate how you’ve gone above and beyond to meet customer needs and enhance their experience. We love seeing that dedication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rightangled
✨Know the Company Inside Out
Before your interview, make sure you research Rightangled thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss how you can foster a culture of excellence at Rightangled.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled difficult customers or implemented new processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
