At a Glance
- Tasks: Support tenants by managing paperwork and answering calls for housing services.
- Company: Right There, a supportive organisation in Glasgow focused on housing solutions.
- Benefits: Part-time hours with a competitive salary and a calm work environment.
- Other info: Permanent role with flexible part-time hours, perfect for students.
- Why this job: Make a difference in people's lives while gaining valuable administrative experience.
- Qualifications: Organisational skills and a calm approach to tenant support.
The predicted salary is between 26231 - 28532 £ per year.
Right There in Glasgow is seeking an organised, calm administrator to support Help to Rent and Temporary Accommodation services. You will answer calls, process paperwork from move-in to tenancy end, and keep records across Housing Benefit, Salesforce, SharePoint, Excel and Outlook.
This is a permanent, part-time role 21 hours per week, Wednesday to Friday, 9am-5pm, with a one-hour unpaid break each day.
Salary: £26,231-£28,532 per annum, pro rata for part-time hours.
Housing Admin & Tenant Support Coordinator in Glasgow employer: Right There
Right There is an exceptional employer dedicated to making a meaningful impact in the lives of young people experiencing homelessness. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that values compassion and collaboration. Located in Ayr, our team enjoys flexible working arrangements, generous annual leave, and a range of wellbeing benefits, all while contributing to a mission that has positively influenced thousands of lives over the past 200 years.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin & Tenant Support Coordinator in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Right There and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Right There and let us see your personality shine through!
We think you need these skills to ace Housing Admin & Tenant Support Coordinator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Right There.
Get Familiar with Our Brand:Before applying, take some time to learn about Right There and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Right There
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Right There.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Right There will surely appreciate.
