At a Glance
- Tasks: Lead a compassionate team to support young people experiencing homelessness.
- Company: A 200-year-old charity dedicated to helping people in Scotland.
- Benefits: Competitive salary, flexible hours, generous leave, and wellbeing support.
- Other info: Join a supportive environment with opportunities for growth and professional development.
- Why this job: Make a real difference in the lives of young people while developing your leadership skills.
- Qualifications: Experience in social care or housing support; leadership skills are a plus.
The predicted salary is between 38896 - 38896 £ per year.
About The Role
It does not matter whether your route into leadership has been through housing, social care, homelessness, youth support or community services, if you care about young people having a safe, supportive place to call home, and you know how to lead a team with compassion, clarity and purpose, this could be the next move for you.
Supported Accommodation South Ayrshire helps reduce repeat homelessness by providing high-quality housing support in Ayr.
As Service Manager, you will lead the delivery of a safe, person-centred and strengths-based service for young people experiencing homelessness, including those moving from temporary accommodation into permanent or longer-term suitable housing.
You will report to the Locality Manager and lead a team that includes a Senior Support Worker and Support Workers.
You will create the conditions for colleagues to do their best work, while ensuring the people we support are treated with unconditional positive regard and receive support that reflects their individual needs, strengths and aspirations.
Right There has spent 200 years standing alongside people in Scotland.
Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love.
We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.
What you’ll do
Lead with care and confidence. You will support, coach and guide your team through regular supervision, appraisals, reflective practice and day‑to‑day leadership.
Keep people at the centre. You will make sure support planning is person‑centred, psychologically informed and focused on each person’s strengths, safety and aspirations.
Deliver a high‑quality service. You will oversee programme delivery, contractual requirements, quality assurance, performance information and local authority reporting.
Build strong partnerships.
You will work with local authority colleagues, social work, housing services, commissioners, community partners and other agencies to support positive outcomes.
Manage resources well. You will help set and manage budgets, use data to inform decisions and make sure the service works within agreed financial parameters.
Support growth and improvement. You will contribute to annual business planning, policy development, new initiatives and continuous learning across the service.
Promote a safe and inclusive culture. You will help create an environment where colleagues and the people we support feel respected, heard and safe.
What you’ll bring
You may already be managing a housing, social care or support service, or you may be ready for a broader leadership role where your judgement, organisation and values‑led practice can make a real difference.
We are interested in the experience you bring, the way you work with people and your commitment to learning.
- You hold, or meet the minimum requirement to hold, SVQ 3 in Social Services and Health Care at SCQF Level 7 or HNC in Social Services, enabling registration as a manager with the Care Inspectorate.
- You hold, or is willing to work towards, the required leadership and management qualification at SCQF Level 9 or 10.
- You have experience of leading, coaching, supervising or developing people.
- You understand housing support, social care, homelessness or related community-based services.
- You can plan, prioritise and make thoughtful decisions, including when situations are complex or urgent.
- You communicate clearly and respectfully, in writing and in person.
- You can build positive working relationships with colleagues, partners, commissioners and the people we support.
- You are confident using information, reports and data to support decision‑making and service improvement.
- You are able to travel within the agreed geographical area and respond flexibly when the service needs it.
- You do not need to have followed one fixed route into this role.
Experience in third sector, housing, social care, support services, youth work, community services, partnership working, service planning or people management could all be relevant.
- Our offer
- Full‑time, permanent
- Salary up to £38,896 per annum
- Core place of work: 42 Chalmers Road, Ayr, KA7 2JQ.
- 35 hours per week worked Monday to Friday, flexibly between 9.00am and 5.00pm depending on service needs, with a one‑hour unpaid break.
- Annual leave of 210 hours, equivalent to 6 weeks, rising to 280 hours, equivalent to 8 weeks, after year one. This includes public holidays.
- People’s Pension, subject to eligibility.
- Flexible working around programme needs.
- Access to wellbeing support, learning and development, funded qualifications where appropriate, Cycle to Work, Health Shield, Blue Light Card and other employee benefits.
About Us
We are a charity that recently celebrated 200 years of standing alongside people in Scotland.
Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.
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Service Manager in Ayr employer: Right There
Right There is an exceptional employer dedicated to making a meaningful impact in the lives of young people experiencing homelessness. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that values compassion and collaboration. Located in Ayr, our team enjoys flexible working arrangements, generous annual leave, and a range of wellbeing benefits, all while contributing to a mission that has positively influenced thousands of lives over the past 200 years.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Ayr
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Right There.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Right There!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Right There, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Right There or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Ayr
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Right There:Before hitting send, make sure to tailor your application specifically to Right There! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Right There
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
