Company Description
Right Step UK is a values-driven charity that provides practical, person-centered support to individuals facing complex life challenges, including housing instability, justice system involvement, and financial hardship. The organization works with people who may also have additional emotional and behavioral needs, offering tailored support to promote stability and independence. Services include advocacy with housing and benefits, mentoring, life-skills support, and structured assistance for young people with additional needs. Right Step UK exists to bridge gaps between services by offering joined-up, compassionate, and solution-focused support. Every person is treated with dignity, fairness, and respect, with a focus on helping individuals build confidence and a positive future.
Role Description
The Advocacy Coordinator is a contract role responsible for coordinating and delivering advocacy services to individuals who are navigating housing, benefits, criminal justice processes, and essential services. This hybrid role is based in Coventry, with some work from home acceptable, and involves direct client support, case management, and liaison with partner agencies and statutory services. Day-to-day tasks include conducting needs assessments, supporting individuals to understand and exercise their rights, preparing and submitting documents or referrals, and attending meetings or hearings where advocacy is required. The Advocacy Coordinator will maintain accurate records, monitor progress against support plans, and contribute to service improvement by identifying gaps and recommending practical solutions. The role also includes collaborating with colleagues to ensure joined-up support and participating in community outreach or engagement activities where relevant.
Qualifications
- Strong advocacy, casework, and client support skills, with experience helping individuals navigate complex systems (e.g., housing, benefits, criminal justice, or social care).
- Skills in communication, active listening, and relationship-building, with the ability to engage sensitively with people facing multiple challenges.
- Organizational and time-management skills, including the ability to manage a varied caseload, maintain accurate records, and meet deadlines.
- Problem-solving and critical-thinking skills, with a solution-focused approach and the ability to work collaboratively with external agencies and partner organizations.
- Understanding of safeguarding, equality, diversity, and inclusion principles, and a commitment to person-centered, non-discriminatory practice.
- Proficiency with basic IT tools (e.g., email, case management systems, word processing, and spreadsheets) and willingness to learn new systems.
- Relevant experience in advocacy, support work, or community-based services; experience working with people affected by housing instability, financial hardship, or justice system involvement is an advantage.
- Knowledge of local support networks and statutory services in and around Coventry is beneficial.
- Ability to work in a hybrid setting, including travel within Coventry for in-person support and meetings.
- Relevant training or qualification in social care, criminal justice, community work, or a related field
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