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- Tasks: Be the go-to person for customer inquiries and manage IT support tickets.
- Company: Join a recruitment agency with a collaborative and trustworthy culture.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Why this job: Kickstart your career in IT while helping others solve their tech issues.
- Qualifications: 5 GCSEs including Maths and English, plus office experience and Microsoft Office skills.
- Other info: Perfect for those looking to develop their skills in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
A recruitment agency in the United Kingdom is looking for a Service Desk / Operations Administrator to support their sales and technical teams. This role involves acting as the first point of contact for customer inquiries, managing IT support tickets, and providing administrative support.
The ideal candidate should have a minimum of 5 GCSEs including Maths and English, along with experience in an office environment and proficiency in Microsoft Office. The company values a collaborative and trustworthy culture.
Service Desk & IT Operations Coordinator employer: Right Recruitment
Contact Detail:
Right Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk & IT Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk & IT Operations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Make sure you’re comfortable with Microsoft Office and any other relevant software. If you can, create a portfolio or a simple presentation that highlights your experience and how you’ve successfully managed IT support tickets in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk & IT Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in office environments and your proficiency in Microsoft Office. We want to see how your skills align with the role of Service Desk & IT Operations Coordinator!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our collaborative culture and how you can support our sales and technical teams.
Showcase Your Communication Skills: As the first point of contact for customer inquiries, it’s crucial to demonstrate your communication skills. We love seeing examples of how you've effectively handled customer interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Right Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of IT support processes and ticket management systems. Familiarise yourself with common customer inquiries and how to resolve them, as this will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As the first point of contact for customer inquiries, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be prepared to discuss how you've effectively communicated with team members or customers in the past.
✨Highlight Your Team Spirit
Since the company values a collaborative culture, be ready to share examples of how you've worked well in a team. Discuss any experiences where you supported colleagues or contributed to group projects, showing that you can thrive in a team-oriented environment.
✨Be Proficient with Microsoft Office
Given the role's requirements, ensure you're comfortable using Microsoft Office tools. Prepare to discuss how you've used these applications in previous roles, whether for creating reports, managing schedules, or handling correspondence, to demonstrate your administrative capabilities.
