Service Desk Administrator

Overview As the Service Desk / Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams.Responsibilities Act as the first point of contact for all customer enquiries, providing a friendly and professional experience.Log, assign, and coordinate IT support tickets using the company\’s ticketing system (e.g., Autotask), ensuring timely updates and resolution.Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments.Provide basic troubleshooting before assigning tickets and ensure accurate data capture for all support activities.Support the sales department with all administrative tasks relating to customer equipment leasing and finance agreements.Prepare and send welcome packs, invoices, e-signature requests, and contracts to customers.Lead weekly team meetings and provide administrative support to the Managing Director and Operations Director as needed.Organise equipment shipments and collections, liaising with suppliers, couriers, and customers.Ensure all documentation is completed accurately and in compliance with company procedures and FCA regulations.Foster a collaborative, friendly, and trustworthy company culture through proactive communication and teamwork.Qualifications & Experience Minimum 5 GCSEs including Maths and English.Experience in an office environment and with Microsoft Office / database systems is essential.Experience in a technical helpdesk and / or sales administration environment preferred

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