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- Tasks: Join our team as a Trainee IT Product Support Engineer, handling equipment prep and customer support.
- Company: Work with a dynamic client known for innovative IT solutions and a supportive work culture.
- Benefits: Enjoy full-time hours, potential remote work, and opportunities for skill development.
- Why this job: Gain hands-on experience in IT while contributing to exciting projects and helping customers succeed.
- Qualifications: A degree in IT is required; any relevant experience will give you an edge.
- Other info: Be part of a team that values growth and offers training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
I am delighted to be working with our fantastic client who are looking to take on a Trainee IT Product Support Engineer to join their team on a full time permanent basis.
Key Responsibilities:
- Prepare equipment and software for rental/sale. PC Hardware and peripherals, and where applicable, the software provided with them shall be tested in accordance with company test procedures and general workmanship standards employed by the company’s engineers. Documented records shall be kept to allow traceability and efficient flow of company processes.
- Product Testing. Where required, the role involves assisting the software development team in the test and evaluation of new applications, bug fixes or interfaces.
- Provide customer support and training. As the trainee gains the necessary skills and knowledge they will start to provide customer support by phone and email and participate in an out-of-hours on-call rota. At a later stage they will also be expected to assist with customer training.
- Assist in developing and maintaining Manuals and User Guides. User manuals and product/interface guides shall require continual review and updating and this role may involve writing instructions and specifications for these documents.
- Use of third party software systems for tracking of Goods-In and Goods-Out. The role requires a working knowledge of the company’s stock control and order processing software in the context of preparation and dispatch of goods as well as the control of materials received for stock or repair.
- Provide assistance with mobilisations and vessel visits. FET provides both software and hardware to its offshore clients. Many clients request the presence of VisualSoft “experts” to assist them with mobilising these software and/or hardware systems on-board their vessels.
You should at least have a degree in IT; however, any experience in IT would be beneficial and highly advantageous to your application. Sound like the ideal role for you? Do not miss out - Apply today!
Trainee IT Product Support Engineer employer: Right People Recruitment Solutions
Contact Detail:
Right People Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Product Support Engineer
✨Tip Number 1
Familiarise yourself with common IT hardware and software. Understanding the basics of PC components and peripherals will give you a solid foundation for the role and show your enthusiasm for the position.
✨Tip Number 2
Gain some hands-on experience with product testing. If you can, try to get involved in any projects or volunteer opportunities that allow you to test software or hardware, as this will be a key part of the job.
✨Tip Number 3
Brush up on your customer service skills. Since you'll be providing support and training, practice clear communication and problem-solving techniques to ensure you can assist customers effectively.
✨Tip Number 4
Learn about stock control and order processing systems. Familiarity with these processes will not only help you in the role but also demonstrate your proactive approach to understanding the company's operations.
We think you need these skills to ace Trainee IT Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT product support. Emphasise any technical knowledge, customer service experience, or coursework that aligns with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as the opportunity to assist in product testing or customer training, and explain how your background makes you a great fit.
Highlight Relevant Experience: If you have any previous experience in IT, even if it's informal or through projects, make sure to include it. Discuss any relevant coursework, internships, or personal projects that demonstrate your ability to handle the responsibilities of the Trainee IT Product Support Engineer role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Right People Recruitment Solutions
✨Know Your Tech Basics
Brush up on your knowledge of PC hardware and software. Be prepared to discuss common troubleshooting steps and how you would approach testing new applications or bug fixes.
✨Demonstrate Customer Support Skills
Since the role involves providing customer support, think of examples from your past experiences where you successfully helped someone solve a problem. Highlight your communication skills and patience.
✨Familiarise Yourself with Documentation
Understand the importance of user manuals and guides. Be ready to talk about how you would approach writing or updating these documents, and why clear instructions are crucial for users.
✨Show Enthusiasm for Learning
As a trainee, your willingness to learn is key. Express your eagerness to develop your skills in IT and how you plan to contribute to the team while gaining experience.
