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- Tasks: Manage tenant accounts, drive collections, and handle complex arrears with professionalism.
- Company: Right Now Residential, a leader in lettings and property management across London.
- Benefits: Monthly team outings, free breakfast, and workplace social events.
- Why this job: Take ownership of a critical role and make a real impact on financial health.
- Qualifications: 4-6+ years in credit control, strong negotiation skills, and attention to detail.
- Other info: Join a supportive team with clear opportunities for career progression.
The predicted salary is between 40000 - 50000 £ per year.
Are you a commercially minded Credit Controller with experience managing complex arrears and preparing cases for legal escalation? At Right Now Residential, we’re looking for a Senior Credit Controller to take ownership of debt management across our residential portfolio. This is a high-impact role where you’ll manage complex cases, drive collections performance, and play a key role in protecting the financial health of the business. You’ll work closely with tenants, landlords, internal teams, and legal partners - ensuring arrears are handled efficiently, professionally, and in line with compliance standards.
Who Are We? At Right Now Residential, we specialise in delivering exceptional lettings and property management services across London’s most desirable developments. Our reputation is built on professionalism, strong client relationships, and an unwavering commitment to quality. Our mission is simple: Winning Together. The Right Way. We partner with institutional landlords and private clients to deliver high-performing property management solutions. As we continue to scale, we’re building a team of driven individuals who take ownership and pride in delivering exceptional results. Our POWER values shape how we operate every day - from how we support each other to the standards we deliver for our clients.
Key Responsibilities
- Manage tenant and client accounts, ensuring timely collection of outstanding balances
- Monitor arrears and take proactive action to minimise debt
- Handle complex and escalated cases, including disputes
- Negotiate repayment plans and maintain strong stakeholder relationships
- Prepare cases for legal escalation, including evidence and documentation
- Liaise with solicitors and external partners where required
- Track performance, report on arrears, and identify areas for improvement
Requirements
- 4-6+ years’ experience in credit control, ideally within property or real estate.
- Proven experience managing complex arrears and preparing cases for litigation.
- Strong understanding of tenancy agreements and the lettings process.
- Excellent communication and negotiation skills, with confidence handling difficult conversations.
- High attention to detail, organisation, and a commercial mindset.
Why Join Us?
- A high-responsibility role with real ownership and impact
- Monthly team outings
- Free Breakfast Fridays
- Workplace social events - including Pilates, run clubs, and table tennis
- Supportive, collaborative, and high-performing team
- Clear opportunities for career progression
If you’re confident, commercially aware, and ready to take ownership of a critical function, we’d love to hear from you!
Senior Credit Controller employer: Right Now Residential
Contact Detail:
Right Now Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and finance sectors. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to credit control and think of examples from your experience that align with their mission. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your negotiation skills! Since you’ll be handling complex arrears and disputes, being able to demonstrate your ability to negotiate effectively during interviews can set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s win together, the right way!
We think you need these skills to ace Senior Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Credit Controller. Highlight your experience with managing complex arrears and any relevant achievements that showcase your skills in debt management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of tenancy agreements and how your commercial mindset can benefit Right Now Residential.
Showcase Your Communication Skills: Since this role involves liaising with tenants, landlords, and legal partners, make sure to demonstrate your excellent communication skills in your application. Share examples of how you've handled difficult conversations or negotiations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Right Now Residential
✨Know Your Numbers
Before the interview, brush up on your credit control metrics and be ready to discuss specific examples of how you've managed complex arrears. This will show that you understand the financial impact of your role and can drive collections performance effectively.
✨Master the Legal Lingo
Since you'll be preparing cases for legal escalation, make sure you're familiar with relevant legal terms and processes. Being able to speak confidently about litigation and compliance standards will impress your interviewers and demonstrate your expertise.
✨Showcase Your Negotiation Skills
Prepare to discuss past experiences where you've successfully negotiated repayment plans or resolved disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong communication skills.
✨Research Right Now Residential
Familiarise yourself with Right Now Residential's mission, values, and portfolio. Understanding their approach to property management and client relationships will help you align your answers with their expectations and show that you're genuinely interested in the role.