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- Tasks: Manage tenant accounts, drive collections, and handle complex arrears with professionalism.
- Company: Right Now Residential, a leader in lettings and property management across London.
- Benefits: High-responsibility role, monthly outings, free breakfasts, and workplace social events.
- Why this job: Make a real impact while developing your career in a supportive, high-performing team.
- Qualifications: 4-6+ years in credit control, strong negotiation skills, and attention to detail.
- Other info: Clear opportunities for career progression and a collaborative work environment.
The predicted salary is between 40000 - 50000 £ per year.
Are you a commercially minded Credit Controller with experience managing complex arrears and preparing cases for legal escalation? At Right Now Residential, we’re looking for a Senior Credit Controller to take ownership of debt management across our residential portfolio. This is a high-impact role where you’ll manage complex cases, drive collections performance, and play a key role in protecting the financial health of the business. You’ll work closely with tenants, landlords, internal teams, and legal partners - ensuring arrears are handled efficiently, professionally, and in line with compliance standards.
Who Are We? At Right Now Residential, we specialise in delivering exceptional lettings and property management services across London’s most desirable developments. Our reputation is built on professionalism, strong client relationships, and an unwavering commitment to quality. Our mission is simple: Winning Together. The Right Way. We partner with institutional landlords and private clients to deliver high-performing property management solutions. As we continue to scale, we’re building a team of driven individuals who take ownership and pride in delivering exceptional results. Our POWER values shape how we operate every day - from how we support each other to the standards we deliver for our clients.
Key Responsibilities
- Manage tenant and client accounts, ensuring timely collection of outstanding balances
- Monitor arrears and take proactive action to minimise debt
- Handle complex and escalated cases, including disputes
- Negotiate repayment plans and maintain strong stakeholder relationships
- Prepare cases for legal escalation, including evidence and documentation
- Liaise with solicitors and external partners where required
- Track performance, report on arrears, and identify areas for improvement
Requirements
- 4-6+ years’ experience in credit control, ideally within property or real estate.
- Proven experience managing complex arrears and preparing cases for litigation.
- Strong understanding of tenancy agreements and the lettings process.
- Excellent communication and negotiation skills, with confidence handling difficult conversations.
- High attention to detail, organisation, and a commercial mindset.
Why Join Us?
- A high-responsibility role with real ownership and impact
- Monthly team outings
- Free Breakfast Fridays
- Workplace social events - including Pilates, run clubs, and table tennis
- Supportive, collaborative, and high-performing team
- Clear opportunities for career progression
If you’re confident, commercially aware, and ready to take ownership of a critical function, we’d love to hear from you!
Senior Credit Controller in London employer: Right Now Residential
Contact Detail:
Right Now Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and finance sectors. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Right Now Residential, they value professionalism and strong client relationships, so be ready to discuss how you embody these traits in your work.
✨Tip Number 3
Showcase your skills in managing complex arrears during interviews. Use specific examples from your past experiences to demonstrate your problem-solving abilities and negotiation skills. This will help you stand out as a candidate who can take ownership of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Credit Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Credit Controller. Highlight your experience with managing complex arrears and any relevant achievements that showcase your skills in debt management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled difficult cases or improved collections performance in your previous roles.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Right Now Residential
✨Know Your Numbers
As a Senior Credit Controller, you'll need to demonstrate your understanding of debt management. Brush up on key metrics related to collections and arrears. Be ready to discuss how you've successfully managed complex cases in the past, including any specific figures that highlight your achievements.
✨Master the Legal Lingo
Since this role involves preparing cases for legal escalation, it's crucial to be familiar with relevant laws and regulations. Do some research on tenancy agreements and the lettings process. Being able to speak confidently about legal aspects will show that you're serious about compliance and protecting the business's financial health.
✨Showcase Your Negotiation Skills
Negotiation is key in this role, so prepare examples of how you've successfully negotiated repayment plans or resolved disputes. Think about challenging conversations you've had and how you turned them into positive outcomes. This will demonstrate your excellent communication skills and ability to maintain strong stakeholder relationships.
✨Be Proactive and Detail-Oriented
Highlight your attention to detail and proactive approach in managing tenant and client accounts. Prepare to discuss how you've monitored arrears and taken action to minimise debt in previous roles. Showing that you can track performance and identify areas for improvement will set you apart as a candidate who takes ownership and delivers results.