At a Glance
- Tasks: Be the frontline hero, helping clients with their logistics queries and ensuring smooth operations.
- Company: Join a leading logistics company known for its customer-centric approach.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a real difference in customer satisfaction while navigating the exciting world of logistics.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 27000 - 30000 £ per year.
Right Now Group are looking for a Customer Service Export Agent to work with our client, a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer-focused individual to join their team as a Customer Service Agent.
As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail-oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.
Responsibilities of a Customer Service Export Agent:- Handling customer inquiries/bookings for both export and import shipments via telephone and email.
- Checking with airlines and handling sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- Receiving and responding to quotes enquiries over telephone and email.
- Assisting Export Agent colleagues and management as and when required.
- Knowledge of either exports and/or imports within air cargo ideally.
- Good communication skills via telephone and email.
- Must be proactive and have the ability to think outside the box.
- Excellent time management skills to ensure daily tasks are completed.
- Ability to work well within a team and independently.
- Full 5-year checkable work history and a clear DBS.
- Shift: Monday - Friday
- Hours: 09:00 - 17:30
- Salary: £27,000 - £30,000
Customer Service Export Agent in West Drayton employer: Right Now Recruitment
Join a leading logistics and freight handling company that prioritises customer satisfaction and employee development. With a supportive work culture, competitive salary, and opportunities for growth, this role as a Customer Service Export Agent offers a rewarding career path in a dynamic industry. Located in a vibrant area, you will benefit from a collaborative team environment that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Export Agent in West Drayton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight handling sector on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you handle queries and resolve issues.
✨Tip Number 3
Show off your skills! If you have experience with exports or imports, be ready to share specific examples of how you've navigated challenges in the past. This will demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Export Agent in West Drayton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role of a Customer Service Export Agent, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the logistics industry and how you can contribute to our client’s success. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of exports and imports, especially in air cargo. Familiarise yourself with common terms and processes in logistics. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients via phone and email, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and think about how you'd handle them. Remember, it's all about keeping the customer happy!
✨Demonstrate Proactivity
Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This could be anything from streamlining communication with a client to finding a creative solution to a logistical challenge. Highlighting these moments can really set you apart.
✨Time Management is Key
Be ready to discuss how you manage your time effectively, especially when juggling multiple tasks. You could share specific strategies you use to prioritise your workload or any tools that help you stay organised. This will show that you can handle the fast-paced environment of logistics.
