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For Companies At a Glance
- Tasks: Enhance customer onboarding and support sales managers in a dynamic environment.
- Company: Join a forward-thinking company focused on customer success.
- Benefits: Competitive salary, hybrid working, and potential for contract extension.
- Why this job: Make a real impact by optimising customer experiences and building strong relationships.
- Qualifications: Experience in customer success or marketing, with strong communication skills.
- Other info: Exciting opportunity for growth in a collaborative team.
The predicted salary is between 28000 - 36000 £ per year.
Our client seeks to enhance their Customer Success team by adding a Customer Success Executive on an initial 18 month contract. The ideal candidate will possess strong enthusiasm with the primary objective of optimising overall customer onboarding experience, working closely to provide full support to the existing sales managers. Experience in utilising Social Media tools and LinkedIn is an essential part of this role. This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate.
Job Details
- Role Type: Full-Time Contract - 18 months
- Location: Stockport - Hybrid working
- Salary: £32,000
Role Overview
Collaborating with the Marketing, Sales, Customer and Projects departments is essential for formulating and implementing a seamless customer onboarding experience. The primary objective is to enhance customer relations, support the existing sales managers, and improve overall retention and conversion levels. The ability to work on your own initiative is essential.
Key Responsibilities
- Become a subject‑matter expert in our clients digital product portfolio
- Support the sales team at client meetings to promote digital solutions
- Lead customer onboarding, ensuring a smooth handover from sales to implementation
- Build and maintain strong client relationships as the main point of contact for digital products
- Deliver ongoing support including check‑ins, performance reviews, training, and issue resolution
- Capture and promote customer success stories and testimonials
- Collaborate with marketing on artwork and site-specific product promotions.
Desirable
- Previous experience in customer success or marketing
- Exposure to a software or a digital environment
- Previous experience in supporting sales teams or sales managers
- Excellent customer service skills
- Attention to detail
Interested to find out more?
Customer Success Executive in Stockport employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Customer Success Executive role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience with customer onboarding and support. This will give you an edge during interviews and show that you're proactive.
✨Tip Number 3
Prepare for those interviews! Research common questions for Customer Success roles and practice your answers. We recommend using the STAR method to structure your responses and showcase your achievements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Executive in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight any relevant experience in customer success, marketing, or supporting sales teams to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can optimise the customer onboarding experience. Don’t forget to mention your familiarity with social media tools and LinkedIn!
Showcase Your Soft Skills: We love candidates who can build strong relationships! In your application, emphasise your excellent customer service skills and attention to detail. Share examples of how you've successfully supported clients or worked independently.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Right Now Recruitment
✨Know the Product Inside Out
Make sure you become a subject-matter expert on the company's digital product portfolio. Familiarise yourself with their features, benefits, and how they solve customer problems. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully onboarded customers or improved customer relations. Highlight any metrics or feedback that showcase your impact. This will help the interviewers see how you can contribute to their team.
✨Leverage Social Media Skills
Since experience with social media tools and LinkedIn is essential, be ready to discuss how you've used these platforms in past roles. Share any successful campaigns or strategies you've implemented that enhanced customer engagement or support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success strategies, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
