At a Glance
- Tasks: Manage key customer relationships and drive growth through strategic account management.
- Company: Dynamic company offering hybrid working and a collaborative environment.
- Benefits: Competitive salary, substantial benefits, and excellent career prospects.
- Other info: Opportunity to work with innovative digital solutions and develop your professional skills.
- Why this job: Join a team where you can make a real impact on customer success and satisfaction.
- Qualifications: Experience in Account Management or Customer Success, preferably in eCommerce or logistics.
The predicted salary is between 40000 - 40000 € per year.
Our client is looking to strengthen their commercial team by appointing an experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs).
Experience in Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous.
Please Note: This is a hybrid working full-time permanent opportunity with excellent long-term career prospects for the right candidate.
Role Overview:
Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective is to support customer growth, strengthen existing relationships, maximise adoption of digital delivery solutions, and improve overall retention and commercial performance.
Key Responsibilities:
- Become a subject-matter expert across our clients delivery management and eCommerce software solutions
- Manage and develop relationships with key 3PL providers and strategic customer accounts
- Lead customer meetings, account reviews, and commercial discussions to support long-term customer satisfaction and retention
- Identify upsell, cross-sell, and growth opportunities across existing customer accounts
- Support post go-live customer activity, ensuring clients maximise value from the platform and services
- Work closely with internal teams including Product, Development, Onboarding, Customer Support, and Project Delivery to ensure successful customer outcomes
- Deliver customer demonstrations, training sessions, and supporting documentation where required
- Translate technical information into clear, customer-friendly language
Desirable:
- Previous experience within Account Management, Customer Success, or Sales
- Exposure to eCommerce, logistics, software, SaaS, or digital technology environments
- Experience working with 3PL providers or strategic customer accounts
- Strong commercial awareness and ability to identify sales opportunities
- Excellent customer service and stakeholder management skills
- Excellent attention to detail and organisational skills
Interested to find out more? Substantial company benefits are available for the successful candidate.
Account Manager in Staines employer: Right Now Recruitment
Our company is an exceptional employer, offering a hybrid working model that promotes work-life balance while providing a dynamic environment for professional growth. With a strong focus on employee development and a collaborative culture, we empower our Account Managers to build meaningful relationships with key customers and 3PL providers, ensuring they thrive in their roles. Located in Egham, we offer competitive salaries and substantial benefits, making it an attractive place for those seeking a rewarding career in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and eCommerce sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in managing key accounts and enhancing customer satisfaction.
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've driven growth or improved customer relationships in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Account Manager in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management, customer success, or any relevant fields like eCommerce or logistics. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hybrid role. Share specific examples of how you've managed relationships and driven customer satisfaction in the past.
Showcase Your Soft Skills:As an Account Manager, you'll need excellent communication and stakeholder management skills. Make sure to highlight these in your application. We love seeing candidates who can translate technical info into clear, customer-friendly language!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Stuff
Make sure you understand the company's delivery management and eCommerce software solutions inside out. Brush up on their key features and benefits, as well as how they compare to competitors. This will help you speak confidently about how you can support customer growth and retention.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed relationships with clients or 3PL providers in the past. Be ready to discuss specific strategies you used to strengthen these relationships and how you identified upsell or cross-sell opportunities.
✨Communicate Clearly
Practice translating technical jargon into simple, customer-friendly language. During the interview, demonstrate your ability to explain complex concepts clearly, as this is crucial for delivering customer demonstrations and training sessions.
✨Collaborate Like a Pro
Highlight your experience working with cross-functional teams, such as Sales, Product, and Customer Support. Share examples of how you’ve collaborated to achieve successful customer outcomes, as teamwork will be essential in this role.
