At a Glance
- Tasks: Lead a team to enhance service performance and drive continuous improvement in logistics.
- Company: Join a leading e-commerce logistics business based near London Heathrow.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours with occasional weekend on-call duties.
- Why this job: Make a real impact on quality management in a dynamic logistics environment.
- Qualifications: Experience in cross-border logistics and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Quality Manager to join their expanding Quality and Network Operations team. This is a high-impact leadership role where you will take ownership of service performance across the end-to-end parcel journey, driving continuous improvement, visibility, and operational excellence across the business. Alongside day-to-day quality management, you will lead and develop a team of up to 7 Quality professionals, acting as a key escalation point and performance driver. This is a remote role. Hours: Monday - Friday, 09:00 - 17:30 (with occasional weekend on-call requirement).
Duties and Responsibilities of the Quality Manager:
- Analyse end-to-end performance across the full parcel journey, identifying trends, risks, and areas for improvement at each stage.
- Own and manage business-wide performance communications, ensuring service impacts are clearly understood, regularly updated, and resolved in a timely manner.
- Develop and implement innovative quality management approaches to improve service visibility, efficiency, and overall performance.
- Lead effective cross-departmental collaboration to implement process improvements and drive sustained service enhancements.
- Act as the primary escalation point for the Quality team, supporting team members with complex issues and day-to-day challenges.
- Conduct monthly 1:1s, providing coaching, mentoring, and development support aligned to both personal and company goals.
- Prioritise, plan, and manage the team's weekly workload, including oversight of the shared inbox and ensuring SLA adherence.
- Manage annual leave and overtime planning to ensure appropriate coverage is maintained at all times.
The successful Quality Manager candidate will bring:
- Strong knowledge of cross-border logistics solutions, with at least three years' experience managing one or more elements of the supply chain.
- A detailed understanding of end-to-end cross-border e-commerce operations, from retailer collection through transport modes to final-mile delivery.
- Proven ability to analyse performance data, identify root causes, and take ownership of issues through to resolution.
- Experience leading, coaching, and motivating a large and diverse team to achieve high performance.
- A proactive, solutions-driven mindset with a strong focus on quality, accuracy, and continuous improvement.
- The ability to adapt quickly in a fast-paced environment, re-prioritising effectively and bringing others along with change.
- Excellent communication and stakeholder management skills, with confidence presenting insights and driving improvements internally and externally.
- A hands-on, initiative-taking approach with a willingness to get involved and think creatively to improve outcomes.
If this Quality Manager opportunity sounds of interest, please apply online now.
Quality Manager employer: Right Now Recruitment
Join a dynamic e-commerce logistics leader in the London Heathrow area, where you will thrive in a supportive and innovative work culture that prioritises continuous improvement and operational excellence. As a Quality Manager, you will have the opportunity to lead a talented team, drive impactful changes, and benefit from flexible remote working arrangements, all while contributing to a company that values employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. Practice common interview questions, but also be ready to discuss specific examples of how you've driven quality improvements in your past roles.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you’ve led teams or projects to success. Use metrics to demonstrate your impact, especially in areas like service performance and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you on board!
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Quality Manager role. Highlight your experience in cross-border logistics and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how you can drive continuous improvement. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to analyse performance data and lead teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of cross-border logistics solutions and e-commerce operations. Be ready to discuss specific examples from your experience that demonstrate your understanding of the end-to-end parcel journey.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading and developing teams. Think of instances where you've successfully motivated your team or resolved conflicts, as this role requires strong leadership and coaching abilities.
✨Data-Driven Decision Making
Be ready to discuss how you've used performance data to identify trends and drive improvements in previous roles. Have a few examples handy that illustrate your analytical skills and how you've taken ownership of issues to achieve results.
✨Communicate Effectively
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Prepare to present insights and improvements you've driven in past positions, showcasing your communication skills and ability to collaborate across departments.
