Operations Coordinator

Right Now Group are recruiting for an Operations Coordinator to join a growing specialist logistics business based in West Drayton, operating within the Fine Art and High-Value Goods sector.

This is an excellent opportunity for someone with some exposure to Freight Forwarding, Air Cargo, Courier Logistics or Customer Service who wants to develop their career within a unique area of logistics.

You'll take ownership of customer shipments from initial enquiry and quotation through to booking and final delivery, working closely with customers, airlines, couriers and specialist delivery partners.

Previous Fine Art Logistics experience would be advantageous but isn't essential. Attitude, communication skills and motivation are particularly important, and candidates at an earlier stage of their logistics career are encouraged to apply.

Key Responsibilities of an Operations Coordinator

• Manage customer shipment requests from initial enquiry through to final delivery
• Prepare quotations and pricing for customers
• Book and coordinate shipments across Air Freight, Road Freight and Courier services
• Monitor live shipments and proactively update customers
• Liaise with airlines, couriers, specialist delivery partners and other suppliers
• Complete Export customs entries following training where required
• Ensure shipments are accompanied by the correct documentation
• Build strong relationships with customers and provide a high level of service
• Troubleshoot operational issues and find solutions to keep shipments moving
• Work closely with the wider Operations team to achieve service KPIs
• Identify opportunities to improve operational processes
• Use technology and internal systems to manage shipments efficiently

Skills & Experience Required for an Operations Coordinator

• Some previous exposure to Freight Forwarding, Logistics, Air Cargo or Courier operations would be advantageous
• Candidates at an earlier stage of their career with the right motivation will also be considered
• Fine Art / Art Logistics experience beneficial but not essential
• Customer Service experience would be advantageous
• Excellent written and verbal communication skills
• Confident dealing directly with customers and suppliers
• Comfortable preparing quotations and working with numbers
• Strong organisation and attention to detail
• Positive, proactive and willing to learn
• Comfortable working within a busy, fast-paced environment
• Confident learning new systems and technology

Salary & Benefits for an Operations Coordinator

• £28,000 - £35,000 depending on experience
• Monday to Friday, 09:00 - 17:30
• 40-hour working week
• Permanent, full-time position
• Opportunity to develop within the specialist Fine Art Logistics sector
• Training provided on areas such as Export customs where required
• Exposure to Air Freight, Road Freight and Courier operations
• Join a growing, technology-led international logistics business
• Supportive and collaborative working environment

Why Apply for this Operations Coordinator Position?

This is a great opportunity if you already have some logistics knowledge but want a role offering more ownership, customer interaction and career development.

You'll manage shipments from quotation through to final delivery, gaining exposure to multiple areas of logistics while working with valuable and specialist cargo.

You don't need to come from Fine Art Logistics. The business is particularly interested in people who are motivated, personable, commercially aware and keen to learn, making this a strong opportunity for someone looking to develop their career within Freight Forwarding and specialist logistics.

Suitable candidates will be contacted within 24 hours.