At a Glance
- Tasks: Be the frontline hero, helping clients with their export and import queries.
- Company: Join a leading logistics company known for its customer-centric approach.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic sector.
- Why this job: Make a real difference in customer satisfaction while navigating the exciting logistics industry.
- Qualifications: Good communication skills and a proactive mindset are essential.
The predicted salary is between 27000 - 30000 £ per year.
Right Now Group are looking for a Customer Service Export Agent to work with our client, a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent. As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.
Responsibilities of a Customer Service Export Agent:
- Handling customer inquiries/bookings for both export and import shipments via telephone and email.
- Checking with airlines and handling sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- Receiving and responding to quotes enquiries over telephone and email.
- Assisting export agent colleagues and management as and when required.
Candidate Requirements:
- Knowledge of either exports and/or imports within air cargo ideally.
- Good communication skills via telephone & email.
- Must be proactive and have the ability to think outside the box.
- Excellent time management skills to ensure daily tasks are completed.
- Ability to work well within a team and independently.
- Full 5 year checkable work history and a clear DBS.
More Details:
- Shift: Monday - Friday
- Hours: 09:00 - 17:30
- Salary: £27,000 - £30,000
Customer Service Export Agent in London employer: Right Now Recruitment
Join a leading logistics and freight handling company that prioritises customer satisfaction and employee development. With a supportive work culture, you will have the opportunity to grow your skills in a dynamic environment while enjoying a competitive salary and a Monday to Friday schedule. This role not only offers a chance to make a meaningful impact on client relationships but also provides a platform for career advancement within a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Export Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone and email, try role-playing with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with people in the logistics and freight handling sector on LinkedIn. You never know who might have a lead or insight that could help you land that Customer Service Export Agent role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to dive into the world of customer service in logistics.
We think you need these skills to ace Customer Service Export Agent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role of a Customer Service Export Agent, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients, make sure your written application reflects your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of exports and imports, especially in air cargo. Familiarise yourself with common terms and processes in logistics. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients via phone and email, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and think about how you'd handle them. This will demonstrate your ability to communicate effectively under pressure.
✨Be Proactive and Problem-Solving
Think of examples from your past experiences where you had to think outside the box to resolve an issue. Prepare to discuss these during the interview. Employers love candidates who can showcase their proactive approach to problem-solving, especially in a fast-paced environment like logistics.
✨Time Management is Key
Prepare to discuss how you manage your time and prioritise tasks. You could even bring a list of strategies you've used in the past to stay organised. This will reassure the interviewer that you can handle the daily demands of the role while maintaining a high level of customer satisfaction.
