At a Glance
- Tasks: Manage key customer relationships and drive growth through strategic account management.
- Company: Dynamic logistics and digital solutions provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and excellent long-term career prospects.
- Other info: Opportunity to work with leading eCommerce and software solutions.
- Why this job: Join a collaborative team and make a real impact in customer success.
- Qualifications: Experience in account management or customer success within tech or logistics.
The predicted salary is between 40000 - 40000 £ per year.
Our client is looking to strengthen their commercial team by appointing an experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs).
Experience in Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous.
Please Note: This is a hybrid working full-time permanent opportunity with excellent long-term career prospects for the right candidate.
Role Overview
Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective is to support customer growth, strengthen existing relationships, maximise adoption of digital delivery solutions, and improve overall retention and commercial performance.
Key Responsibilities
- Become a subject-matter expert across our clients delivery management and eCommerce software solutions
- Manage and develop relationships with key 3PL providers and strategic customer accounts
- Lead customer meetings, account reviews, and commercial discussions to support long-term customer satisfaction and retention
- Identify upsell, cross-sell, and growth opportunities across existing customer accounts
- Support post go-live customer activity, ensuring clients maximise value from the platform and services
- Work closely with internal teams including Product, Development, Onboarding, Customer Support, and Project Delivery to ensure successful customer outcomes
- Deliver customer demonstrations, training sessions, and supporting documentation where required
- Translate technical information into clear, customer-friendly language
Desirable
- Previous experience within Account Management, Customer Success, or Sales
- Exposure to eCommerce, logistics, software, SaaS, or digital technology environments
- Experience working with 3PL providers or strategic customer accounts
- Strong commercial awareness and ability to identify sales opportunities
- Excellent customer service and stakeholder management skills
- Excellent attention to detail and organisational skills
Interested to find out more? Substantial company benefits are available for the successful candidate.
Key Account Manager employer: Right Now Recruitment
Join a dynamic team as a Key Account Manager in Egham, where hybrid working fosters a balanced work-life environment. Our company prioritises employee growth with excellent long-term career prospects, comprehensive training, and a collaborative culture that encourages innovation and customer-centric solutions. Enjoy substantial benefits and the opportunity to make a meaningful impact within a thriving digital solutions landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and eCommerce sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its key accounts. Understand their products and services so you can discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your customer success stories! Be ready to share specific examples of how you've managed accounts, improved customer satisfaction, or identified growth opportunities in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management, especially in software or eCommerce, and showcase any relevant achievements that demonstrate your ability to manage key customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hybrid role. Mention specific experiences that relate to managing 3PL providers or strategic accounts, and don’t forget to express your enthusiasm for the position.
Showcase Your Soft Skills:As an Account Manager, strong communication and stakeholder management skills are crucial. In your application, give examples of how you've successfully navigated customer meetings or resolved issues, making sure to keep it relatable and engaging.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Stuff
Make sure you understand the company's delivery management and eCommerce software solutions inside out. Brush up on any relevant experience you have in account management or customer success, especially within logistics or digital environments. This will help you speak confidently about how you can add value.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed relationships with key accounts or 3PL providers in the past. Be ready to discuss specific strategies you used to strengthen those relationships and how you identified growth opportunities. This will demonstrate your ability to connect with clients.
✨Be Ready for Technical Questions
Since you'll need to translate technical information into customer-friendly language, practice explaining complex concepts simply. Think of scenarios where you had to do this before and be prepared to share those experiences during the interview.
✨Engage with the Team
Understand that collaboration is key in this role. Be prepared to discuss how you would work closely with internal teams like Sales, Product, and Customer Support. Highlight any past experiences where teamwork led to successful outcomes, showing that you're a team player who values seamless customer experiences.
