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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot software issues, and manage user requests efficiently.
- Company: Join a dynamic IT team in a supportive environment.
- Benefits: Competitive salary, 25 days holiday, and hybrid working after training.
- Why this job: Kickstart your IT career and develop your skills in a hands-on role.
- Qualifications: Experience in IT support or a relevant degree is preferred.
- Other info: Opportunity for growth and learning in a fast-paced tech environment.
Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First / Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT / Computer Science / Business Intelligence looking for the right opportunity to develop your skills further.
Our client is looking for an Internal IT Support Analyst to join their established I.T team.
Job Details
- Job Type: Contract to Perm
- Location: Surbiton
- Salary: Hourly equivalent of 28,000 - 30,000 per annum
- Role Type: Office Based - Hybrid working once fully trained
- Hours: 40 per week - Mon - Fri
- Holiday: 25 days
Job Role
- Internal IT Support across multiple sites and departments
- Adhering to the ITIL standards
- Resolving software incidents in line with KPIs
- Provide remote desktop support
- Ensure support request 'tickets' are opened, updated and closed as efficiently as possible
- Software & network analysis, diagnosis, troubleshooting & debugging
- Active Directory Administration
- Managing NTFS Permission
- Smart ticketing expert
- Telephone & software support for field service engineers
- Microsoft Windows Server 2008 & 2012
Desirable
- Working knowledge of SQL, Jira, Python or Oracle
- Knowledge of Networking
- Diploma or Degree in an I.T related field
- Understanding of Hardware, building PCs
- MS Office skills
IT Support Analyst employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with software support and troubleshooting. Practise common interview questions and scenarios related to IT support.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to handle the kind of challenges you'll face as an IT Support Analyst.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in First/Second Line Support and any relevant skills like Active Directory Administration or troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. We love seeing enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have, whether it's from previous jobs, internships, or projects. If you've worked with SQL, Jira, or have a knack for troubleshooting, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Right Now Recruitment
✨Know Your ITIL Standards
Make sure you brush up on ITIL standards before the interview. Understanding how these frameworks apply to IT support will show that you're not just familiar with the theory but can also implement it in practice.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved software incidents or provided remote desktop support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with Key Technologies
Since the role involves working with Microsoft Windows Server and possibly SQL or Python, make sure you can talk about your experience with these technologies. Even if you're a graduate, mentioning relevant projects or coursework can set you apart.
✨Demonstrate Your Communication Skills
As an IT Support Analyst, you'll need to communicate effectively with both technical and non-technical staff. Practice explaining complex concepts in simple terms, and be ready to showcase your telephone support skills during the interview.
